Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a one yr membership and cancelled it back in 2021. Every year since I have been billed $149.99. I have to call them every year to get them to refund me. Now I have a dispute in with my cc to get the refund. Codakid said if I cancelled the dispute they would refund me so I did. They did not refund me and said we have to wait until its official cancelled. They actually fought the dispute and were trying to get me past the dispute date to respond to it. Shady!! Do not give this company your credit card info!! They will continue to lie and charge you even when you cancelled many times.

  Business Response

  Date: 09/10/2023

  Dear ***********, 

  After reviewing customer's statement of the problem, we have realized that the complaint should be addressed to a different company. This customer paid for classes with **********************, not from Coding with Kids. We also verified that the customer has never received any services or paid for any classes with our company. 

  So we would like to kindly ask you to remove this complaint from Coding with Kids profile and address to a company that this customer is trying to address. 

  Thank you!
  

  *********************** (Finance & HR Manager)

  Email: **************************

   

  Business Response

  Date: 11/01/2023

  Thanks for bringing this matter to my attention. I am sorry that the customer had a poor experience with us. 
  After a long hold up by the banks, the customer was fully refunded on August 28th, two months prior to us receiving this complaint. 
  Here is what occurred: The customer was billed for a recurring annual subscription in 2022, and requested a cancellation and a refund. Our support team processed the refund but due to an unfortunate oversight forgot to cancel recurring billing. The subscription then billed her again in 2023.
  When the customer rightly disputed the payment with her bank, the account went into a hold status which prevented us from issuing an instant refund through our system. Our support team wanted to process the refund quicker, and requested that she retract the dispute in order to get out of this hold status. The bank then notified us that they could only retract the dispute if we answered the dispute. We responded to the dispute and then her bank informed her that we were contesting the dispute which was not our objective at all. 
  Our support team lead gave her a phone call to let her know that we promised to refund her completely and that we were just waiting for the hold to clear.
  The dispute took nearly 30 days for the banks to make a determination and a refund was processed on August 28th.
  Again I am very sorry for the inconvenience and would like to find a way to make it up to the customer. We would be happy to give her student 2 free months of free online tutoring (a $500 value) through our Private Lessons program to try to make up for the inconvenience.
  I have met with the support team involved and have developed a better system that will ensure that this never happens again. 
  This is the first time in our 10 years in business that we have gotten a BBB complaint. We are deeply sorry for the inconvenience, completely understand her frustration, and hope that she will give us a chance to make it up to her.
  Kind regards,
  *********************, CEO

  Customer Answer

  Date: 11/01/2023

  
  Better Business Bureau

  The owner of CodaKid reached out to me. The situation was taken care of and I was refunded. You can delete the review. Thank you! 

  Regards,
  
  ***** P