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Business Profile

Coffee and Tea

Passport Coffee & Tea

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I purchased 2 Arizona Tea Cowboy Cocktail from ****** in ******,** on 3/22/2025 between 4pm-5pm. Upon drinking some of my 1st tea I felt like a slimy thick substance attempted to go down but throat but I couldnt swollen because I knew this was not normal and it was too thick to swollen if it was normal. I immediately pull back from the drink and as I did, the slimy thick substance was stuck on my bottom lip and inside of my mouth. I immediately spit everything back into the bottle and poured into a bowl to figure out exactly what it was I consumed. I have contacted ****** to speak with manager, and I email Arizona and sent videos of what I discovered in the tea. Im not sure what it was I consumed but it was absolutely disgusting and I quickly starting throwing up and have had diarrhea since this happened Saturday evening. The company emailed me this morning offering coupons but Im not interested and drinking anything else out of any bottles after this incident. I want an explanation of what I consumed because this could kill me or make me sicker. What was in the tea was not something that was supposed to be in there. I cant include pic as its states its too large to send Im willing to email.

Passport Coffee & Tea is NOT a BBB Accredited Business.

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