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Business Profile

Computer Rentals

UbreakIFix by Asurion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my laptop to this location a year ago for a screen issue. They said they fixed it and I payed but when I got home the keyboard now didn't work. I came back the next day and they took the laptop back saying they were going to fix it. I still don't have my laptop. I am a student and have had to buy a new one in this time. I have called multiple times and have been told a manager will reach out. I have filed complaints with corporate and still have received no resolution. They have taken my money and not given my computer back.

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought in my Apple Watch to see if they could fix it. Not only did they not fix it, they broke it worse. Before it held a charge and was just stuck on the Apple screen. Apple would have given us a $165 credit towards a new watch for it. Asurion cracked the screen and did something to the battery. Now it wont even hold a charge and Apple will no longer give us the credit.

UbreakIFix by Asurion is NOT a BBB Accredited Business.

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