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Business Profile

Computer Software

TruTrade

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased TruTrades software in January 2025. In late May, they conducted a "server update," and my product code no longer works. I sent them multiple trouble tickets and received no response. On June 10th, I emailed them stating it was a notification to contact me, yet I heard nothing. I sent it to the troubleshooting email as well as *****, the so-called face of the company. I have started this process and will be speaking with an attorney to ensure they can't do this to others. This means I will be taking steps to make sure that when people see their social media, they know the truth about what scam artists they are.

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10/24, I wired $30k to TruTrade's *************** account to purchase its trading software and on 12/11/24 it sent me four legal agreements via ******** to review and sign. I have not been able to reach anyone at TruTrade, e.g ***** ********, or anyone else at TruTrade to answer questions. I've called several times, texted, and emailed without any response or acknowlegment. On 12/12/24, I declined to signed any of the legal agreements and want a full refund of the $30k that it received.

  • Initial Complaint

    Date:10/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave tru trade $15,000 for a chart less ai bot to trade futures. The prop firm that they uses doesnt pay unless they can prove you are the the original person trading. So I switched to another prop firm. Every thing was set up and ready to go. The problem is once the market opens my trades would disappear from the back office. I tried calling and emailing them and they would give me the runaround. Once they have your money they dont care about you. Buyers beware .

  • Initial Complaint

    Date:12/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBB,I spent over $22,500 for two of their trading systems (PowerRipper Pro and RIpper X back on mid Aug 2022 and used for several months on practice and live accounts. Then all of a sudden without warning the licenses I payed for stopped working. I emailed TruTrade last week on 19 Dec and ***** from TruTrade.IO stated he no longer works at sales and referred me to support and created a ticket. The ticket was number #*** created on the customer service site at: https://*******************************/portal/en/myarea?=&createdBy=Mytickets. I waited several days and there was never a response. I emailed TruTrade support at [email protected] passing them what I sent ***** the following: "*****,I'm not sure what happened to my two licenses (Power Ripper PRO) and (Ripper X) but they appear not to be working anymore? I'm not sure I did something with NT8 but every time I click on the chart to turn on they come on and then turn off immediately. Appreciate any assistance you or your office can provide. **************************** ************"***** replied back he sent to support and created a ticket but no one from support ever responded to my email and they just closed my ticket, deleted there was even an entry and did not supply. Again, I paid for these two licenses that are no longer working. Before being give the software and licenses I signed the TruTrade LLC Software Licensing Agreement and reread the entire document did not breach any agreement. Request my licenses be restored or refunded the entire amount. Thanks, ******

    Business Response

    Date: 01/01/2023

    ******, we are just not seeing this complaint. I show your issue is resolved. This was nothing on our part as computers sometimes remove the licensing program from our files when you install other software onto NinjaTrader. We sent you the file you can install and it looks like you installed it and the issue was resolved. Sorry if this took a few days to get back to you. 

    Customer Answer

    Date: 01/01/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution satisfactory to me.  The business eventually provided the correct solution and the issue was fixed.  I consider this complaint resolved.

    Regards,

    ***************************

     

TruTrade is NOT a BBB Accredited Business.

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