Complaints
This profile includes complaints for RedFynn Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January 2024, I received a call offering us a credit card machine at no or little cost monthly due to a large lawsuit currently taking place against vendors that overcharged their customers for credit card fees. We were told that they wanted to help us lower the cost of our credit card charges. I explained we only paid $29 per month and that we only did 3 to 5 transactions a year if that. ***** assured me that their system would be perfect for us. If we didn't use it or used it very little, the cost would be near nothing. On 01/25/2024, I signed the 3 page contract. On it it says that the transactions would in fact be the .10 cents promised, but beyond that, there were only minimum charges that would occur. No where on those 3 pages does it say that non activity would cause them to charge us fees for non use. While doing a bank rec. my wife seen charges that were on the ***** that she wasn't sure of. The generic name was "Merchant Services" the same name used by our accounting software Quickbooks. After investigating where they were coming from, we found that Redfynn was charging us not only for the few times we used the machine, but was also charging us monthly fees, supposely 2% of some monthly amount they said we told them, ($4500) which is not true, because we only use our CC machine 3 to 5 times a yr, not monthly. Each month charged is different, I tried to call to get someone to explain why we are charged whether we use the machine or not. We also closed the acct. & returned the machine in April, but they still took an additional ACH out on May 2nd, '25. They are telling me that the info. about charging us for non activity is on their website. This is not what I signed on my contract. I have included what I signed. There is nothing that states I will be charged for non activity. We would like a refund in full for each of the months we were charged incorrectly. Our machine was only used 3 times in '24. None is 2025.
Business Response
Date: 05/15/2025
We will reach out to the merchant to discuss a resolution to this complaint.Customer Answer
Date: 05/19/2025
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To Who It May Concern
:**** **** from the ******************* called me on Thursday afternoon. We discussed what our company wanted fot the refund and to resolve this issue. We agreed with some items
and others he said he would need to get furthur approval with his manager. I have not heard back from him as of yet, Monday 05/19/2025. I would appreciate if the BBB would
continue to see if this issue could be resolved completely.
Thank you,
****** ****
**************************
Business Response
Date: 05/23/2025
On April 11, 2025, ****** contacted us to review the fees on her account. We informed her that the account had incurred an inactivity fee of $99 and a PCI Non-Compliance fee of $39.95. At that time, ****** requested the closure of the account.
The account was closed as requested, and there was no further communication with the Merchant until April 16, 2025, when the Merchant requested a copy of their contract.
On May 15, 2025, we spoke with the Merchant and reached an agreement to refund nine months of the inactivity fee, totaling $891. The Merchant agreed to withdraw the complaint against RedFynn upon receipt of the refund.
However, on May 19, 2025, after the refund was issued as agreed, the Merchant contacted us again requesting a full refund of all fees paid, including those fees clearly outlined and agreed upon in the original Merchant Agreement at account opening. The ********************** indicated they would not withdraw the BBB complaint unless all fees were refunded.
Throughout this process, we have made every effort to resolve the issue directly and in good faith with the Merchant. We remain committed to providing excellent service and resolving any concerns fairly and transparently. We trust this information clarifies our position and demonstrates our willingness to work cooperatively with the Merchant to reach a mutually agreeable resolution. Please do not hesitate to contact us if further information is needed.
Thank you!Customer Answer
Date: 05/28/2025
To Whom It May Concern:
I was contacted by **** **** on May 15th at 3:02pm to try to resolve the issues with this company, after talking for some time; I told him clearly that the $99 inactivity fee was just part of the problem. I told him that I do not think it is fair to charge for a statement fee as I never received even 1 statement for anything. That would be an additional $9.95 per month charged. I also told him I would not pay any non-complaince fee of $39.95, as we have always been in compliance. I stated that the $149.00 yearly fee was unfair also because we were charged $24.95 monthly for the account. What I agreed to was the fees for the months that we had credit card charges, the $24.95 per month for the monthly charge and only 5 months of statement fee (if I paid any at all), only for the months that we used the machine with a transaction. He said that he would speak to his manager and get back to me. This did not happen. He did not contact me again on the19th of May. I am still waiting for his answer from the first and only contact **** **** made back on 05/15/25. I did not agree to drop this or resolve this based off of our first and only call on May 15th, 2025. He told me that he had already put through the refund of $891, only consisting of 9 months of the inactivity fee of $99.00 even before we spoke. I was very clear to let him know that there was alot more to this, not just the $99.00 per month. We were charged $173.85 for at least 7 months for nothing. We should receive a full refund, not a partial one. **** **** is not being honest about the entirety of our conversation. I only spoke to him once about resolution to this matter. This company even took another payment out of my account after the machine was cancelled and already returned to their facility. I also paid a $25.00 fee to stop any more withdrawals out of my account unauthorized.
Thank you,
****** **** for **************************
**************
Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The representative who came into our shop to advertise about their credit card terminal says that there is no monthly fee or contract with their credit card terminal. All the fee is passed onto the customers so being a **********************, we would save money. However after a month's service, there is a monthly chard to my business account of *****. I tried calling the person in charge (her name is ****** *****) but only got her voicemail. I left a message for her about this charge but haven't heard back from her. So this complaint is basically a misrepresentation or fraud on the company's behalf and I would like to cancel the "contract" or any part that is affiliated with this company. There is no address listed in the email from ****** *****, only her affiliation with Redfynn Technologies so I just picked a random address listed here on the search listing. So far there is no resolution on the company's part. I already put a stop payment on this transaction for future withdrawal. Thank you for putting your time in looking into this matter.Business Response
Date: 12/02/2024
Received Merchant application on 06/29, account was approved 07/08. After deploying equipment, we reached out to install the equipment on July 10, which was successful. On July 17th Merchant still wasnt using the processing terminal to process, so we reached back out. Merchant was having internet connectivity issues. Reached out to Merchant July 22, 23, 25 with no response. We were then advised not to contact the Merchant at all on July 25th by the Merchants Partner as the merchant advised they would begin processing in August. On August 19th we called for a wellness check and also sent an email and text with not response. On Aug 20th, we got ahold of the Merchant and he had questions about his statement and was transferred to our support team. The merchant was billed $.09 and the $.09 was refunded at the Merchants request. After still not processing we continued to reach out September 17, September 19, September 30 October 2nd, October 9th, October 14th, all with no response. Received a missed call and voicemail on November 5th from the Merchant stating they wanted to cancel. Our retention team reached out November 5th, November 7th, November 8th, November 11th, finally reaching the Merchant on November 12th, and resolving the issue with the Merchant which was with the terminal, not the *** non-compliance fee. The merchant has not contacted us since then and is rejecting their monthly fees.
We suggest the merchant contact support at ************** or ********************************** to complete the required closure form.
Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged hundreds of dollars every month since August 2022 despite several attempts to get the charges stopped. I have asked for a refund from them and the only response is that I never had a cancellation form sent to them. Their own sales person is the one that was supposed to get this resolved I march 2024. Even after providing proof of these emails and showing that a cancellation form was never brought to my attention by their associate, they refuse to stop charging my accounts. I have two businesses that are both being charged for services that have not been used since August 2022. They can see that there have been zero transactions in either account since then. Furthermore, they are charging $50monthly for PCI non-compliance fees for each business. Both of my companies have PCI compliances dating from 2014 to present. These charges are fraudulent. The non compliance fees alone are $2400. Additionally the monthly fees with no transactions are in the hundreds each month. I just want them to stop charging my accounts and return the money they have taken from me. They can clearly see I have not used the service and Ive tried resolving this in other ways with no resolution on their part. I have provided documentation for one company as they would only give me access to one online account as of 9/24/2024Business Response
Date: 12/02/2024
We spoke with ****** from ****** Towing & ************, we were able to come to a resolution on both of her accounts. ****** agreed on 12 months of refunds for both accounts, which have been processed and an email has been sent to ****** for confirmation.
This has been resolved on our end.
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