Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place/date of occurrence: I visited Affiliated Dermatology at their ******* location on April 26th 2024. (address: ***********************************************). Affiliated dermatology sold me an almost expired spf skincare product. I purchased the product on April 26, **************************************** May 2024 (in just a couple of days after purchase). I paid ~$50 ($45+Tax) for this product. I contacted their office to ask if they can exchange with another spf product that had longer expiration. I was told that I can use the product until May 31st and no exchange will be provided. If the expiration time was longer, I could have used this product easily for at least a few months. As a consumer, if the bottle says expiration is in May'24, I will not use it in May or even at the end of April. Unfortunately, I did not check this at the time of purchase. I happened to notice this early expiration the following day. Also, paying ~$50 ($45+Tax) for an almost expired product and to throw away the rest after a month is unacceptable to me. Every cent matters to me. My money is extremely hard earned. I did not get good service from Affiliated Dermatology. They don't seem to care for me or my hard-earned money.I request them to give me a full refund of $45+Tax.Their aesthetician also had a bad attitude. My appointment was for 30-minutes consultation and 1 hour of facial. The consultation part was completely skipped. Instead, she kept asking me for what I think my skin is like and what I wanted. When she did my facial, I had to ask her what each step was. When I enquired about the spf, she picked something from the shelf and said it was for me. I didn't even know there were different shades of spf until the front desk person told me. I would have liked to see the different spf shades and choose what I felt was right for me instead of having to just take what was given. I will not visit them again or recommend them to anyone.I have uploaded all the documents.

  Business Response

  Date: 05/08/2024

  We sincerely appreciate your patience while we looked into your complaint. I apologize for any inconvenience caused by not informing you about the short-dated sunscreen. Normally, our staff is instructed to notify patients about such products, and we usually offer a discount if the patient chooses to proceed. However, since this information was overlooked, we will gladly issue a $50 refund as per your request.
  Your feedback is valuable to us, and we apologize for any inconvenience caused.

  
  Thank you,

  
  Affiliated Dermatology
  
  

  
  

• Initial Complaint

  Date:04/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a payment fee complaint. I received their bill in the mail with a website to pay my bill online. I proceeded to pay my bill in full on their site and I was charge an $18 fee to process my payment online. I would suggest this is an excessive fee and not very fair. I'm trying to make a payment that is easier for both myself and their business to process. Just wanted to bring this to your attention.

  Business Response

  Date: 04/17/2024

  Hello,

  Can you please ask ****************** to contact me at ***********************. We do not charge a processing fee, so I would need additional information. 

  Thank you, 

  *************************, COO

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  nd? This is very unethical. Please let me mention that this spot is still there and now I will have to go to another dermatologist to take care of this. I did tell them this but they did not give this any concern.

  Business Response

  Date: 02/22/2024

  Hello ****,

  I appreciate you bringing this matter to my attention. We apologize for the inconvenience it may have caused you. It seems that after your insurance covered the claim, a $30 copay was added back to your account. This happened automatically, and we overlooked it before sending out the statements. We've corrected your account, and you'll receive a revised statement showing a balance of $0.

  I'm also looking into the issues you've mentioned with our phone system and will discuss them with our team.

  Regarding your diagnosis, it's unfortunate but sometimes it does require multiple sessions, which should have been communicated to you earlier. I apologize for this oversight.

  Thank you once more for your feedback, and we're sorry for any trouble this has caused. 

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment by phone for an urgent condition around my eyes. The person who saw me was not the doctor. She looked at my eyes for a few minutes and told me to continue with the cortisone prescribed by the walk in clinic I saw 3 days earlier. I asked more questions, she excused herself to consult with the doctor. Returning she said NOT to continue with cortisol AT ALL, but to take something else. An ointment and antibiotic if I chose to. She seemed very unsure and basically talked in circles not making much sense.When I asked to speak to the doctor I was given a runaround. The office manager took me into a room and basically blamed me for asking questions. She was rude and unconcerned about my health, not at all addressing that. . The office manager did say to me that the person diagnosing me was newly hired and an assistant. The office manager ignored my health completely. My complaint was that her contradictory advice caused me to lose confidence in her diagnosis, and I simply wanted to see the doctor, yet nothing was offered to address my health.My appt was at 9:45, by 11:00 my prescriptions werent called in after calling twice to remind them Their overall attitude was to just get paying customers, not having any integrity in their service as a health provider. As I type this Im concerned for my health, as the condition is around my eyes and is spreading and my eyes are swelling. Three days later my condition has worsened. It has spread to my eyelids and feels inside of my eyes. Due to their lack of consideration for my health and welfare I will be scrambling Monday morning to find another doctor. This office is horrible. I wish I would have looked deeper at their complaints, because their reviews are clearly fake. This office is not a health provider. There was no evidence of concern or care for my condition. Not by the assistant or the office manager.

  Business Response

  Date: 01/30/2024

  Thank you for sharing your concerns about your recent visit to our clinic. We take feedback from our patients very seriously, as it is crucial for us to maintain the highest standards of care and service. 

  
  After a thorough review of your appointment and the events that transpired, we would like to address your concerns. Upon scheduling your appointment, our records indicate that you were informed that you would be seeing a physician assistant and proceeded with scheduling the appointment. We understand that seeing a physician assistant instead of a doctor can sometimes be unexpected, but please be assured that our physician assistants are highly qualified and work closely under the supervision of our physicians.  

  
  During your consultation, the physician assistant, to provide thorough care, offered a biopsy to determine the cause of your rash. This step is often critical in diagnosing skin conditions accurately, as rashes can be caused by numerous factors. We understand that you declined this procedure, which limited our ability to pinpoint the exact cause of your condition. Regarding the change in the medical advice you received, it is not uncommon for treatment plans to be adjusted, especially in dermatological cases, as more information becomes available. We apologize if this caused any confusion or concern. 

  
  While we understand your disappointment and concerns, based on the information and the care provided during your visit, we do not feel that a refund is warranted in this situation. However, patient care and satisfaction are our top priorities, and we are committed to addressing any issues you may have encountered. Your health and well-being are of utmost importance to us, and we encourage you to seek immediate medical attention if your condition is worsening. We are here to assist in any way we can, including providing referrals to other specialists if needed. 

  
  Sincerely, 
  
  Affiliated Dermatology 

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially went to Affiliated Dermatology on May 25, 2022 to have several moles removed and tested. This visit went well and I received a phone call that one mole came back severe and needed to be tested further. I made the follow-up appointment for July 13, 2022. When making this appointment no one told me this procedure would send me home with an open wound or that I would be on limited activity for 2 weeks. I was also never told the extent of the procedure and I was mislead on the size and severity of the incision. When I went back the following day to have the open wound stitched up, the nurse who numbed me caused me so much pain! I have never been in that much pain in my life and I have given birth to several children! They called in a second nurse who was able to numb me up with almost no pain. When the doctor was finally able to close up the incision, she did a horrible job with the stitches. I have shown another doctor an image of the stitches and they said I never should have been able to leave the office looking like that. So I now have a horrible scar that no one ever informed me I would have.I have contacted the staff several times to report this and the last I heard was to be patient as I wait for a supervisor to contact me. That was on August 30th and I am still waiting. They did offer to take 20% off of my bill but I want to know how this company could be so negligent in how they treat their patients and then not have to answer for it.