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Business Profile

Digital Marketing

ServiceLegend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were supposed to run ads for me. I never received any services from them and Im still being charged. I just had a $1500 charge go through on my car that I need to dispute.

    Business Response

    Date: 08/23/2024


    To whom this may concern, we'd like to start off by stating we are shocked by this complaint as services were provided for this client and this client signed an agreement which he breached fully and we have every right to seek and  pursue legally.(We have client calls recorded, proof of email correspondence and task and projects for proof.) 

    Secondly, this complaint is specifically due to seeking a refund for a charge for the last July Invoice for $ 1500.(Please note the client issued a dispute with his bank prior to submitting this BBB complaint. Once a dispute is submitted with our payment processor Stripe; the invoiced amount is immediately deducted from our main operating check account or stripe balance and goes back to the clients card on file.) 

    The clients bank is ***** and it will depend on  how fast they apply the credit/ refund back to the card the client originally provided us. 

    Lastly, please note this client has disputed every charge over the  last 3-4months which again how he chose to proceed was a breach of our agreement which he signed at the time of the initial sale.  One of the disputes he actually reversed by his bank because he knew he was in breach of the agreement signed but also advised he didn't mean to dispute the invoice.  

    This client seems to be confused and again we don't owe this client any refund as they have taken this by way of disputing the original invoices. 

    We have all proof documented please let me know if you have any questions to best serve this false complaint

    Respectfully,

    Customer Answer

    Date: 08/23/2024

    I originally got a hold of service legend to run my ads on ******** did not put out any services and are still trying to bill me. *** had to dispute charges one of the charges for $1500. I was not able to dispute. I have been trying to get a hold of that company to get a refund and they will not return my calls nor my emails.

ServiceLegend is NOT a BBB Accredited Business.

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