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International Counterintelligence Services Inc
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Paid this company $3200 to help me figure out how my computer keeps getting hacked. All they did was send me a PDF showing every file on my computer and two files that had a virus in them. This doesn't help me in any way. I've asked many times for a copy of my contract and they wont give it to me. I'd like a refund or at least partial refund.

    Business Response

    Date: 03/28/2023

    I have attached for you several attachments associated with Mr. ******** investigation with our Company.  The attachments contain a summary of the investigation and several important documents.  These were compiled in May of 2022 in order to respond to a chargeback which ****************** submitted to his credit card company.  ****************** requested the entirety of his $3,200 retainer deposit be returned/refunded to him.  After review of these attachment the credit card company dismissed his chargeback in our favor.  They consist of the following:

     

    • Letter dated May 5, 2022 to the credit card company with a summary of the investigation;
    • Exhibit A Professional Services Agreement between ****************** and our Company dated November 23, 2021;
    • Exhibit B ***** communications between ****************** and our Company Case Analyst *********************************;
    • Exhibit C ***** communications between ****************** and our Company Case Manage *****************;
    • Exhibit D Itemized Invoice
    • ********* Case Report; delivered to ****************** on January 20, 2022.

     

    In summary, the Client believed that his computer was hacked.  He requested a forensic examination to confirm (or deny) that a hack had occurred.  Our forensic examiner found no evidence of a hack and this was reported to the *******************  We deemed this as a positive result, but for whatever reasons he was not satisfied with the result.  His dissatisfaction does not change that the facts that he requested this work for a fee certain and we provided the same.  As such, as with his chargeback in May of 2022, we believe we fully performed the services requested and as outlined in the contract and do not believe a refund of any monies is warranted.

     

    Please let me know if you have any questions.  Thank you.

     

    Best Regards,

     

     

    *******************

    Executive Vice President

    International Counterintelligence Services

     

    t. ************

International Counterintelligence Services Inc is BBB Accredited.

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