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Business Profile

Exercise and Wellness

Stretch Lab Scottsdale Ranch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my monthly membership on 4/14/2024. See uploaded document. The cancellation agreement says I will be charged one more time. Prior to this, the former manager ***** verbally told me that I wouldn't be charged again after 4/14/2024, but I was, but since my signature is on the cancellation agreement dated 4/14/2024 and it states I will be charged one more time, I am not asking for a refund for that amount. That next payment was charged to my credit card 5/13/2024 the amount of $189.00. This should have been the last charge. On 6/12/2024, there was another charge to my credit card of $189.00. I stopped by on 6/14/2024 and spoke to **** who is the new manager (***** quit) and she discovers that I have 2 contracts!! She made the statement that they are having to fix his mess **** I understand that, but that's not my fault. So she cancels the second membership that nobody realized I had, and she says I will get a refund. A week goes by, and my credit card hasn't been credited. I stop by again on 6/28/2024, **** isn't there, just an employee. I ask for ***'s contact info (the owner). Call her right away and left her a voicemail. Within in a few minutes, I get an email that says refunded as a credit balance. She never calls me back. I do not want a credit to use for free stretches. It is their mess up and I want the refund back on my credit card. I called and spoke to **** this morning and she says she can't override what *** did but will forward to ***. I did leave them a bad review on ****** and yelp. I don't know what else to do. They technically owe me $378, due to *****'s mistake. But at the very least I want $189 refunded back to my card for the charge on 6/12/2024.

    Business Response

    Date: 07/30/2024

    I have already spoken To ***** and fully refunded and canceled her account.  

    Customer Answer

    Date: 08/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

Stretch Lab Scottsdale Ranch is NOT a BBB Accredited Business.

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