Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RFA charged me $4,800 last March 5, 2024 to help me cancel my timeshare and get a settlement of the $30,000 that I have paid to **************** Vacations Resorts (HICV) I could have cancelled the timeshare with HICV for $1,500 with no settlement. But I chose RFA because *********************** and *************************** the senior specialists the lawyer will attempt to get a settlement and get some of my money back. A few days ago, ********************************* case manager says that **** will cancel my timeshare if I pay them another $15,000. I have been asking to speak to the lawyer directly but they said that clients cant, thats why there are case managers. But the case manager does not understand the issue and why I paid RFA $4,800 to file a case and get a settlement. But it appears, this company is incompetent. I could have cancelled my timeshare on my own for $1,500. I paid them $4,800 and asking for another $15,000 to cancel my timeshare.I have asked to speak with the lawyers about the agreement. *************************** mentioned I will be able to speak with them after I paid. This is unacceptable. I want to get a refund of the $4,800 I paid to this company and let me do it myself. I didnt pay a group of lawyers to do a job of a highschool kid. The case manager cannot understand. She emails acronyms with no meanings. I dont know what she is saying. And now, shes forwarding me back to the senior specialists who said that they only cancel timeshare and do not help with getting settlements. I need my $4,800 back, I will inform my bank of this frustrating service and dispute the charge. There seems to be no real lawyers working here, only a bunch of incompetent RFA fraudsters.BBB, please look closely at the scammers. Scamming people who have been scammed. They are a bunch of incompetent individuals who only want to squeeze the money left in peoples pockets. This is by far, even worse than the timeshare sellers. Please provide a refund of $4,800 that I paid in March 2024.

  

  Business Response

  Date: 07/09/2024

  Thank you for bringing this matter to our attention. We take all concerns seriously and are currently looking into the situation you described. Our team is in the process of gathering all the necessary facts to address your concerns thoroughly.
  
  We appreciate your patience as we work to resolve this issue. If we need any additional information from you, we will be in touch.
  
  Thank you once again for your patience and understanding.
  
  

  Sincerely,

  Support Team

  Customer Answer

  Date: 07/09/2024

  The RFA supervisor has called me about the complaint and was informed that she can have the attorney speak to me but still no phone call.
  

  *************************** called a few days later following up. I informed her that I spoke to her supervisor and she said she will have the attorney give me a phone call. I asked her if she can follow up with her supervisor to see if attorney can still give me a call. 
  

  if this is not possible and RFA cannot fulfill their promise with charging me with more money, then I would like to request for a refund of $4,800 I have paid. 
  

   

   

  

  Business Response

  Date: 07/11/2024

  On July 9th at 2:30 PM PST, you had a conversation with our Director of Operations, who also serves on our Legal team, regarding the additional information needed to progress this matter. We are pleased to confirm that we received the requested information from you today, July 11th,at 7:51 AM PST. Our team is currently reviewing this data thoroughly.

  We would like to highlight that the signed agreement you attached clearly outlines your rescission period, which is detailed on pages 3 and 5. This period expired at midnight on March 7th, 2024. Additionally, on page 5 of your signed agreement, under "Terms & Conditions,"which you also initialed, it is explicitly stated, "I/We understand that RFA Corporation has made no promise of monetary compensation regarding the cancellation of my/our timeshare property."

  Furthermore, on June 24, 2024, at 9:35 AM PST, you were presented with a transfer option which you had the ability to accept, counter,or decline. You chose to decline this option. As a result, we are currently pursuing other avenues to terminate your timeshare contract.

  We appreciate your patience and cooperation throughout this process

  Thank you for your attention to these matters.

  Support Team

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been with RFA since September 2023. We have sent docs and all forms. I have requested a return call from *********************** and *******************************. I have left multiple message on voice mail and also email. We have had no update since Feb 2024. At that time was told we would hear back in mid March. I have left message with customer service. I cant get to a live voice to speak to someone and unable to talk with a manager. You have to leave message no matter what number you call. We took out a loan to pay the fee for cancellation. We have been making payments on that since September 2023. We have been changed from original rep to this new one. NO FOLLOW UP AND NO CALLS HAVE BEEN RETURNED SINCE MARCH 2024

  

  Business Response

  Date: 06/17/2024

  Dear Mr. and *****************,

  Thank you for your inquiry. I reviewed our records, and it appears that my colleague **** spoke with you on June 14th regarding the next steps in your process. She provided you with the necessary information to proceed smoothly.

  If you have any additional questions or require further assistance, please do not hesitate to contact **** directly. She will be happy to address your concerns and ensure you have a seamless experience.
  
  We appreciate your patience and understanding throughout this process.Our team is committed to providing exceptional service and support.

  Sincerely,
  Support Team

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I agreed in early January to have this company represent me, it was an estimate that we would be in a legal proceeding within 90 to 120 days. It has now been six months (today, 6/4/2924) and Ive not heard a word from anyone on a legal team. The only positive thing I can say is that my representative does call back when I leave her a message, though she is unable to provide any additional information. After making the request for a refund, the response informed was that no refund requests would be honored. There has been zero action; I believe RFA is in breach of our contract.

  

  Business Response

  Date: 06/11/2024

  Thank you for reaching out and sharing your concerns with us. I understand how frustrating and confusing this situation must be for you,and I want to assure you that your well-being is our top priority.

  Transparency is indeed of utmost importance to us at RFA Corporation, and we sincerely apologize for any confusion that *** have occurred during the transition of your file from Timeshare Selling Team. Allow me to clarify a couple key points:

  Our Role: RFA Corporation provides services to Timeshare Selling Team, but you did not sign a sales contract or pay any fees directly to us. Any fees charged were by Timeshare Selling Team, and any refund or billing requests should be directed to them.
  
  Regarding Your Progress: Your timeshare package was fully completed and submitted to Legal on April 30th, and the Letter of Representation was sent to your resort on May 9th. A copy of this letter has been provided to you for your records.
  
  We understand how important it is for you to have this matter resolved as soon as possible. While the process *** take some time, please know that we are fully committed to seeing your timeshare cancellation through to completion. We will be here to support you every step of the way.

  If you have any further questions or concerns, please do not hesitate to reach out to **** or any member of our team. Your peace of mind is our top priority, and we are here to assist you in any way we can.

  Thank you for your patience and understanding. We appreciate the opportunity to clarify this situation and assure you of our dedication to providing you with the best possible service.

  Take Care & God Bless

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April I reached out to *** to help me cancel my timeshare so that I would no longer have the obligation to the timeshare company. I paid $1500 as an initial payment and am doing a payment plan for the next 14 months for a little over $200. On April 14th I sent all of my paperwork back into to *** and it was confirmed that they had received the paperwork. On May 16th I was sent an offer by the timeshare company to complete a deed in leu of a foreclosure. I promptly sent this to my case manager and was told by him that I should give them a call and make sure that what they are mentioning is real. (mind you I sent a screenshot of the notice that was presented to me) so I then did as instruct and reach out to them. I then question ****** on if this is paid to the timeshare company how it would affect them and the amount of money that I have paid them. ****** then asked if I wanted to stop the process with RFA. I responded to ******, and I told him that if I was going to penalized or was going to have to keep payments, then no but if there were not going to be any consequences then I would like to cancel since ****** told me that my file has not even been reviewed yet. It has been a week with no update and there is a payment due on June 5th. I would like to be refunded and payments stopped since there was nothing done by this company but the only response that I receive is that he is waiting on a response from legal.

  

  Business Response

  Date: 06/07/2024

  Hi *****,
  
  Thank you for reaching out to us. I understand your concerns and would like to clarify a few points:
  

  Regarding Your Previous Inquiry

  Our records show that on June 3rd, ****, our department Supervisor, was able to connect with you and address your concerns. As per your request, your file has been closed.
  

  Clarification on Payments

  It seems there may be some confusion regarding your future payments. Please note the following:
  
  1. RFA Corporation is a separate entity from RFA Cancellation (AG ******************************** and **************.
  2. RFA Corporation services RFA Cancellation (AG ******************************** and ************** files.
  3. We do not have any control over the sales information or payment contracts you signed with RFA Cancellation (AG ******************************** and **************.
  4. Your payments are made directly to RFA Cancellation (AG ******************************** and **************, and not to RFA Corporation.
  5. While the names may be similar, we are not affiliated with RFA Cancellation (AG ******************************** and **************, and we do not process your payments to them.
  6. Any concerns or inquiries regarding your sales or finance contract with RFA Cancellation (AG ******************************** and ************** should be addressed directly to them.
  
  We understand the potential confusion due to the similar names, but it's important to note that we are separate entities, and your payments are handled by RFA Cancellation (AG ******************************** and **************.
  
  Please let us know if you have any further questions or concerns. We're here to assist you in any way we can within the scope of our services.
  
  Thank you for giving us an opportunity.

  
  

  Customer Answer

  Date: 06/07/2024

  
  Better Business Bureau:
  
  I was able to obtain a full refund and I am satisfied with the results. 
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with RFA Corporation to cancel my timeshare. I paid them $2995 to assist me in exiting my timeshare agreement. My timeshare was paid off years ago so all that remained was the monthly maintenance fees. They led me to believe that it would be a painless process and that Id probably receive monies back from the timeshare company ( *******). After three months they sent me blank forms to sign requesting credit card information and telling me Id have to pay three years of maintenance ( approx $155 per month plus $5300 to transfer the deed.) The transfer of deed would ***********-12 months to complete the process. I responded to them requesting the legal documents from ******* that they received outlining this agreement two weeks ago. I have heard nothing and suspect that I will not. In the meantime ******* contacted me and told me that I could exit the timeshare at no cost once the arrears in maintenance fees were brought current ($778.75). I told them what RFA Corporation had informed me I would have to pay in order to exit my timeshare. I have in writing from ******* that my costs will be zero. I have contacted RFACorporation rescinding my power of attorney to work on my behalf and requested my fee paid to them be returned. In the meantime RFA Corporation is tooting there AAA standing with the ** and frauding people out of thousands of dollars. Please remove their rating as provide information to the consumer that they are a fraud.

  

  Business Response

  Date: 05/18/2024

  Thank you for bringing your concerns to our attention regarding the recent developments with your timeshare cancellation. Our aim is always to provide comprehensive and effective solutions tailored to each client's needs and it's disheartening to learn your reaction to our exit strategy. Regarding your decision to withdraw your power of attorney to RFA Corporation; while we understand and respect your choice, we would like to clarify some aspects of the process. The documents we provided outlined a strategy involving a title transfer, which is a viable option for timeshare cancellation. We actively pursue all available options to assist our clients in achieving their desired outcomes and you were presented the option to accept or reject this strategy, and we apologize if there was any misunderstanding regarding its implications. Additionally, its very probable that the no-cost offer you received from ******* may have been influenced by our communication with them about your desire to cancel your contract. The fees you mentioned are typically charged by the title agency for facilitating the transfer process. These fees are not directly related to our services but are necessary for completing the transfer. We promptly reached out to you via phone, leaving a voicemail on May 8, and following up with two additional calls on May 13,along with text and email messages. However, we were unable to connect with you to discuss the matter further before this complaint was filed. We understand the importance of resolving this matter to your satisfaction, and we are committed to doing so. Once we have successfully addressed your concerns and resolved the issues you've raised, we kindly request that you consider removing your complaint from the BBB platform. Your satisfaction is our top priority, and we hope to earn back your confidence in our services. Thank you for your attention to this matter, and we look forward to the opportunity to work towards a resolution together.

• Initial Complaint

  Date:04/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained RFA services in August 2023 to help me cancel my timeshare contracts. I have been trying to reach my case manager by the name of *********************** for 2 weeks now. *** made numerous calls, left messages, sent emails and I have not received any communication from RFA. No one will answer any of my calls or emails. I think Ive been taken advantage of.