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Business Profile

Financial Services

Dynasty Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Dynasty Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dynasty Finance has 2 locations, listed below.

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    • Dynasty Finance

      6900 E Camelback Rd Ste 604 Scottsdale, AZ 85251-8044

    • Dynasty Finance

      4850 W. Glendale Ave Glendale, AZ 85301

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle in 2020 and never received a title and they never reported to dmv that I owned the vehicle now I have a lien I shouldn't have to pay to be removed. I cant get in touch with anyone and don't know what to do.

      Business Response

      Date: 05/22/2024

      ID# ********

      Dear BBB,

      Regarding the above matter, the title was physically picked up on December 3, 2020 at our
      ******************************************************************** location. The lien on the vehicle was also release at
      that time.

      If the complainant does not have the title, they can request a copy of it from the ************* of
      Motor *************************************************************** Inc.

    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from this company years ago, they ended up repoing the car and are still trying to charge me payments and garnish wages. After looking up the reviews, I'm not the only person this has happened to.

      Customer Answer

      Date: 11/30/2023

      I'm really not trying to pay for a vehicle that was repossessed almost 10 years ago. I've moved on in life and have responsibilities to take care of during these ************** in america and dynasty financial should not be an additional issue.

      Business Response

      Date: 12/27/2023

      The customer (*********************) defaulted on his loan and a judgment was issued against him in Dynasty' favor July 2020. His wages are in the process of being garnished as he has refused all attempts at settlement. We will respond directly to the customer in a further attempt to settle.

      This loan is not almost 10 years old. The loan was taken out in May 2017 and was defaulted on in July 2017. 

       

    • Initial Complaint

      Date:05/31/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a car loan through them, and they told me it would be 6 to 8 weeks after signing a title release so they can release the title through mvd for me to get my title but it has been 3 months and still no title.

    • Initial Complaint

      Date:01/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment arrangement with this company a week before the payment was due to make the payment the week after my the original payment date. I awake on a Monday morning 4 days before the arranged payment agreement called the company to make the payment when my husband comes in the house to say my car was gone. The lady **** at Dynasty Finance renigged on her word and was going to take my payment knowing she had already taken my vehicle. To get my car back she charged me repo fees. **** stopped reporting my payments to the credit bureau but claimed she does report it. My credit score has been going down because of it. I ask for an update for the balance of my vehicle she sent one 2months later I asked for another one and they refuse to send it. I make two to three payments at a time so I can pay off vehicle and the vehicle price doesn't go down. This company is ripping me off. I can't get documents from y this company

    • Initial Complaint

      Date:08/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received on 08/07/2022 a writ of garnishment against someone for the sum of $6,000 with a different social security number and name than my own. They sent this to the company I work for as well with not my name or social security number. They sent this information to my employer to garnish that person's account. This company can't even serve people correctly

    Dynasty Finance is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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