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Business Profile

Flight School

Scottsdale Flight Training LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Scottsdale Flight Training LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scottsdale Flight Training LLC has 3 locations, listed below.

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    • Scottsdale Flight Training LLC

      15290 N 78th Way Suite 101 Scottsdale, AZ 85260

    • Scottsdale Flight Training LLC

      8014 E McClain Dr Suite 200 Scottsdale, AZ 85260

    • Scottsdale Flight Training LLC

      6841 N Glen Harbor Blvd, Suite 5 Glendale, AZ 85307

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 18th I rented an aircraft from Scottsdale Executive Flight Training (SEFT). SEFT sent me an invoice on February 19th for the rental, fuel, and taxes, which I agreed to and paid. On March 1st SEFT charged my credit card without my authorization for $162.10 and $57.88. After questioning the charge, they accused me of damaging the plane and noted these were the additional charges I was responsible for. SEFT Owner *************** threatened to charge me even more ($1325) if I did not "take responsibility" for the damage. SEFT has no proof that I damaged the plane, and they fraudulently charged my card without my authorization. Additionally, the employee that charged my card sent an email informing me she was forced to do so by ***************************. The employee was terminated by *************************** when she refused to send a fraudulent response to my credit card company once I disputed the transactions.

      Business Response

      Date: 05/24/2024

      Please see attached letter and exhibits...

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