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Business Profile

Freight Forwarding

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was delibertly mislead and lied to by "******" of this *** store #****, at **************, **********, **, when I went to ship a box with ***, and dramatically upcharged. I shipped the exact same box and materials using my *** account and the charge was $22.49 two week previously. As I was on travel, I was unable to print out a label. 1) I was informed that it would be $***** dollars to ship ***, when asked why so expensive, was informed *** had increased shipping costs due to fuel surcharge. 2) When stating that the shipment should be $22.49 based upon the *** site, was informed the only other option was AIR shipping at $92.53 3) I was told by employee "******" that delivery would be guaranteed on Friday March 17th, 2023 with the $ ***** option. 4) When I opened my account that evening at my hotel, the cost was indeed $22.49 for *** shipping with an arrival of Friday March 17th. 5) It arrived Monday March 20th, 2023. 6) I was told that it shipped ***, but when using tracking number to cancel/recall the shipment due to the OVERCHARGE, it didn't work 7) Finally identified that it was a US ****al System tracking number 8) DID NOT AUTHORIZE shipment to be via ***S. 8) I both emailed, called and submitted a complaint to the local location and the UPS Store company and have never been contacted regarding my complaint. Finally, WHY would I go to a *** store to ship other than ***??? (If I had wanted to ship US ****al Servise there was a **** office only a few streets away). DATE: 14 March 2023 TIME: 3:30 PM CHARGE: $68.13 TRACKING NUMBER: ********************** EMPLOYEE: "******" #****** REQUESTED RESOLUTION: Refund the difference between the upcharge by the employee and the actual cost to ship via ***. *** SHIPPING CHARGE SHOULD HAVE BEEN: $22.49 REFUND AMOUNT: $45.64 ATTACHED: original receipt, original shipping reciept, Screenshot datestamped 14 March of *** shipping costs, Screenshot of ***S tracking.

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