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Business Profile

Gymnastics Classes

The Little Gym International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Classes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I recently withdrew my daughter from my local Little Gym and am still being charged a "past due fee" in which there should not be a past due balance. I paid for her to attend one month $99 (membership fee waived) and they are attempting to bill me again which my daughter did not attend. I was told by the gym manager ****** that the electronic membership agreement stated the 30 days but I did not see that and signed up verbally with Coach ******* and this was not explained to me. I feel as if this is a manipulative way to obtain people's money and horrible customer service. This will be reported.

  • Initial Complaint

    Date:05/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning I enrolled two of my children (ages 3 and 6) in Little Gym on June 1. When enrolled it was explained to me that it would be 'easy' for them to attend a make up class if they were out, for any reason. They attended one class on June 5th together. The following week they were sick. I called and spoke with ********* (the owner) a few days later (today) to try and get the two of them into a makeup class. ********* looked, but classes were full. This was contradictory to what I had been told, it would be 'easy' to reschedule them in case they were out. ********* then proceeded to explain that this was only a courtesy and never a guarantee. This was not how it was explained to me upon registration. I asked then if the membership could be extended this month so that we are not paying almost $200 for two classes this month, ********* was unaccommodating, but continually insisted I could simply bring them to another class despite the fact that we had just gone through the calendar with multiple full classes. Requesting a refund and no further charges. Or at the very least, charge for the class we attended and refund the remainder of the month. The program is not as was described prior to registering. Also, I attempted to message 'corporate' through the website, the form only allows a few characters to be submitted.

The Little Gym International is NOT a BBB Accredited Business.

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