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Business Profile

Hot Tub Dealers

Southwest Spas and Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a spa from company told we got the best deals. We did not get to see our unit as it was not on the showroom floor. We found out there was a first responders teacher discount advertised for $500 off we did not get and Black Friday offer was $2000 off not $1000 promised. We did not like the unit when it arrived and was set up in the space it looked cheep and my husband cannot fit in it. We told sales person **** but she said only recourse was to talk to owner. It has been a week and no word as to a resolution.

    Business Response

    Date: 11/22/2024

    We provided the customer with the option to upgrade to a different spa model with full credit for the return of the smaller spa they selected and were not happy with. The customer has selected an upgraded, larger spa therefore this issue has been resolved. We request that the customer remove this complaint. Thank you.

  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called for service April of 2021, they told me the Spa was still under warranty.They send out a service person 2 months later. they started the first process and thy sold me they would have to come back. They never returned. I called and spoke with ****** the manager of store, Kept call and leaving voice mail never received a reply. Now its a YEAR later and still nothing. The spa cracked in two places and the shell was warrantied. They said back in April of 2021.They said they were very busy i have been waiting very patiently because of the pandemic. But this has been way to long. I feel its should have been repaired by now.

    Business Response

    Date: 08/04/2022

    Phoned the customer and left a voice message to call me back to discuss. We will provide assistance and resolve the issue. 

Southwest Spas and Pools is NOT a BBB Accredited Business.

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