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Business Profile

Hotels

Hyatt Place Scottsdale/Old Town

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ar Better Business Bureau,I hope this email finds you well. I am reaching out to request your mediation in an unresolved matter regarding my attempt to cancel a timeshare agreement with Desert Oasis (****-Hyatt), which has reached an impasse despite repeated efforts on my part.On June 16, 2023, I spoke with Hutch *******, the Director of Customer Advocacy, about my cancellation request. During our conversation, he assured me that a cancellation option would be available by the first week of September. When I did not hear back, I reached out to Mr. ******* on September 27, 2023. Unfortunately, I was informed that he was unaware of the current status of my request and that management had decided on No More Cowboy Moves, leaving me without a clear path ********** date, despite investing significant time and energy in this process, I have not received an exit option or a meaningful update on my case. I recently reached out to the exit services team to follow up. To my biggest surprise, ***** advised that they could not assist me as they do not have any exit options or hardship program. I am deeply frustrated by her response. Their representatives keep pushing me back and forth, which is not fair. This timeshare is paid in full, and I am current on all my dues, so I see no reason why they should hold me down in a contract that does not benefit me and my family. It also concerns me that I am expected to continue paying fees for a timeshare I am not using while my cancellation request remains unanswered.I kindly ask for your assistance in mediating this matter. I seek clarification on why my request has stalled and guidance on the next steps to resolve this issue. Your help in finding a resolution would be greatly appreciated.Thank you for your attention to this matter.Sincerely,**** ***** *****A - **** Desert Oasis

Hyatt Place Scottsdale/Old Town is NOT a BBB Accredited Business.

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