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Average of 7 Customer Reviews
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Review fromMarni A
Date: 11/16/2023
1 starMarni A
Date: 11/16/2023
I wanted to file a claim. I was told someone would contact me tomorrow. It has now been 4 months .. no communication except for my attempts to contact Allstate! **************** is totally incompetent! I request contact after business hours as I work. My premium is paid yet I have no idea what service I purchased. They lie lie lie! Im the customer yet Im being an inconvenience. I have yet to receive a claim number. I did however receive unsolicited legal advice from a 22 year old customer ********* this point I consider ********************** entirely at fault!!
Allstate Identity Protection
Date: 11/17/2023
Dear ****************,After a detailed review of your account, I do see we have attempted to contact you are several occasions via phone and via email. Unfortunately, since we have been unable to get the information needed to resolve your case, we would like to connect with you at a time that works best for you to further research your case. I will have one of our senior Restoration Specialist contact you after 4pm ET today at the number listed on your account. We do ask that you set aside enough time to discuss the case and provide the necessary information and documentation so we can handle the case.We apologize for any inconvenience this may have caused you. Sincerely, *************************** Senior Director of *************Review fromScott T
Date: 10/07/2023
1 starScott T
Date: 10/07/2023
Allstate Identity Protection has to be one of the most useless services on the planet. The only thing they do well is take your money. Beyond that, burning your money outright would provide you the same amount of service. I happen to get this service through my employer. Once we have open enrollment elections for **** I will NOT be renewing this service.What I do not like about this service is they tell you about breaches or monitoring finding your email on the dark web. But they provide NO helpful information in resolving the problem or getting more information to help you resolve the problem. Their answer to everything is just change your password everywhere. That is not helpful for those of us who have different passwords everywhere (using a password manager with long random passwords). I have had my email address for 30+ years. My email is everywhere and linked to every account I have. But the password is different at every location it is used. So changing my password in thousands of location is pointless. But they don't give you any information to help narrow down where the comprise was found or anything that can help. So again, I am paying for a useless service. They have called me about this in the past, and claim they don't list that information in the portal for security reasons. Two things, I don't want to talk to your customer service via phone every time there is a problem. That is the point of having a portal so I can do everything through the portal myself, I don't want to talk to your people. Second, if your portal is that insecure that you won't use it yourself, then I don't want ANY of my information with your company.Also, most the social media links either never work, or expire way too often. At the end of the day, I am not getting value from this service, so I will not be renewing, and do not recommend them for anyone for any reason. Unless you like blowing your money on nothing.Allstate Identity Protection
Date: 10/09/2023
Dear ***********************, We sincerely apologize for the experience you had with our company. It is our expectation that each customer has an exquisite customer experience. We have attempted to contact you earlier today to assist. Since we have been unable to reach you, I have issued a refund for six months totaling $60.00 via check to the address we have on file, to reimburse you for any time you have not been able to fully utilize our service. Please allow 3-4 weeks for processing and mailing time for the check to be received. If you would like your information removed, please see our privacy statement for how to process that request **********************************************. If you need any additional assistance, please contact us at ************** or I would be happy to contact you. Please let me know the best contact number and time to call. I will be happy to assist!****************************** Director of *************Review fromRandy B
Date: 06/13/2023
1 starRandy B
Date: 06/13/2023
I have never signed up for this service and they keep sending me emails telling me about my account. Any reply to them telling me to get the h*** out of my mail and close any accounts in my name as I NEVER EVER NOT ONCE signed up with them. They tell me to log into my account to cancel. I never signed up for an account. This smells very phishy to me. I do not want any large insurer or other collective of corporate idiots having my data. I want nothing to do with any of them. They are all crooks.Allstate Identity Protection
Date: 06/14/2023
Dear **************, We have attempted to contact you earlier today, but we were unable to reach you or leave a voicemail. We have researched your request and it appears you were enrolled Allstate Identity Protection as a free service through your property management company. The account was created in March of 2023. Allstate Identity Protection offers variety of services to help prevent identity theft including remediation services if you experience identity theft or fraud at no cost to you. Since you have requested to no longer have this service, we have canceled your account. We have also notified the company that offered you this free service, so they have record of you re request. We truly apologize for any inconvenience this has caused you. If you have any further questions or need additional assistance, please contact us at **************. We will be happy to assist! Sincerely,*************************** Senior Director of *************Review fromAudrey G
Date: 04/20/2023
2 starsAudrey G
Date: 04/20/2023
Keeps deleting or losing my account info (with no notice of changes or issue) even as the price has nearly doubled. I want my money back for all the months you have not had my info on file except for my payment info!!Allstate Identity Protection
Date: 04/28/2023
Dear **************,We sincerely apologize for the experience you had with our company. It is our expectation that each customer has an exquisite customer experience. Since we have been unable to reach you, I have issued a refund for three months totaling $58.17 back to the credit card on file to reimburse you for any time you have not been able to utilize our service. If you need any additional assistance, please contact us directly at ************** or I would be happy to contact you. Please let me know the best contact number and time to call. I will be happy to assist!*************************** Director of *************Audrey G
Date: 04/29/2023
I certainly have questions and concerns and do not consider the stated refund an appropriate response. I did miss 2 calls on Friday morning from a customer service rep who did not leave a return number, so please contact me on Monday at your earliest convenience. My number is ************. Thank youAudrey G
Date: 05/04/2023
I have not received any calls and the "direct" number provided took me to yet another generic customer service line. I will have to elevate this complaint due to your lack of professional response.Review fromHeather G
Date: 01/04/2023
1 starHeather G
Date: 01/04/2023
This service is useless. Texted and email me saying my address and additional member had been changed (which I did not do). Then when I tried to get into my account, it wouldn't work, neither would the password reset options (tried several) and then sat on hold for 40 mins, three separate times and each time was disconnected with no response. Now when I try to get into my account, it ways I've tried too many times and to wait and call customer service. What a joke. When I can actually get into my account, I am dropping them. HORRIBLE customer service. They don't even have a chat option for customer service. DO NOT USE THIS SERVICE.Allstate Identity Protection
Date: 01/05/2023
Dear *******,We sincerely apologize for the experience you had with our company. It is our expectation that each customer has an exquisite customer experience. There was a system issue yesterday, which caused emails and text messages to be sent inadvertently. We apologize for any confusion this may have caused and any frustration you may have experienced trying to contact customer care for assistance. What you experienced is not typical of our service. We have attempted to contact you to assist with the log in process for your online account. If you could contact us back at your earliest convenience so we can troubleshoot the issues you are experiencing. Please contact us back by calling ************** and ask for **** *********************, she is available from 6:30am until 5pm MST. She will be happy to assist! Sincerely, *************************** Director of *************Review fromKyle W
Date: 11/09/2022
1 starKyle W
Date: 11/09/2022
I have been trying for 2-3 months to get my account reset so I can log in and check my account status, credit score and any alerts. I have spend countless hours on the phone with different people and no help. I have send countless emails with no support / help!Allstate Identity Protection
Date: 11/10/2022
Dear ********************,We sincerely apologize for the experience you had with our company. It is our expectation that each customer has an exquisite customer experience. We understand it has been time consuming and frustrating attempting to log in to your account. Unfortunately, the issue is still being researched. To rectify the situation, we would like to offer you a refund of $75 via check or amazon gift card. If you could please call ************** at your earliest convenience or we will attempt to contact you again on tomorrow November 11, 2022.We appreciate your business!Sincerely,*************************** Director of ************* **************Review fromPeter S
Date: 09/15/2022
1 starPeter S
Date: 09/15/2022
I had this service for several years and it's been pretty much useless. But now they emailed me a new option of scanning my Digital Footprint. That implies, they would create a report based on my personal information, by running queries across Internet to check where my information exists.In reality, this seems more intrusive than that. When I tried to "create the report" for my digital footprint, The system is asking to link it with one of my email accounts. Sure, I have Gmail, so I linked it and gave the default access from Gmail to Allstate Digital Footprint. But I kept getting an error that Allstate cannot connect to my account. I called customer service and was told I need to log out of gmail from all devices I'm logged into (phones, tables, PCs)... What?!?! It means Allstate is not just connecting to Gmail to verify account. There is much more Allstate is doing, and once logged out and they can connect, after the user logs back in, they can monitor and track all his activities. That is not a report of current digital footprint. That is a PRIVACY VIOLATION!!!!!Allstate Identity Protection
Date: 09/15/2022
Dear ************************,We sincerely apologize for the experience you had with our company. It is our expectation that each customer has an exquisite customer experience. We have tried to contact you earlier today to assist with your inquiry and address your privacy concerns. If you could please contact me directly at ************ or I would be happy to contact, you. Please let me know the best contact number and time to call. I will be happy to assist!*************************** Director of *************
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