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Business Profile

Interlock Devices

Clear2drive LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Clear2drive for an interlock device per court order in June 2023. I informed them that I qualify for the indigent rate, which is a ********** law. They said they recently bought the company from Alco Interlock and was not familiar with the indigent rate but would look into it. At their request I emailed them the documentation (attached) that verifies my income and qualifies me for the indigent rate. I continued to call them on a bi-monthly basis as they kept sending me notices saying they were going to shut off the device until I made a payment. To keep from being shut off, I borrowed money and have made a couple payments. I am requesting that they provide me the indigent rate, backdated to June of 2023 as they are required to do by law. I appreciate your assistance as I have made multiple attempts with no resolution. Thank you. *****************************

    Business Response

    Date: 04/04/2024

    Response to BBB Complaint ID ********

     

    Clear2Drive has been able to resolve this matter directly with the customer. Per the customers request and after review of all required documentation submitted from the customer, ********************** was able to apply the ********** indigent rate to the customers account. This new rate was applied to the entirety of the customers account, resulting in the customers desired monthly rate and an account credit applied. A Clear2drive representative spoke to the customer directly via telephone while resolving this matter, concluding with the satisfaction of the customer. 

     

     

    ***********************

Clear2drive LLC is NOT a BBB Accredited Business.

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