Complaints

This profile includes complaints for Genetic Technological Innovations LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Genetic Technological Innovations LLC has 2 locations, listed below.

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  Genetic Technological Innovations LLC

  14500 N Northsight Blvd Ste 100 Suite 100 Scottsdale, AZ 85260-3659

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  Genetic Technological Innovations LLC

  15440 Laguna Canyon Rd Ste 260 Irvine, CA 92618-2141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early January 2023, I received invoices for two of my children (dated December 16, 2022), informing me of thousands of dollars worth of lab tests that I apparently owed. The service date listed on the invoices was back from February 1, 2021, which aligned with a standard Covid-19 test that my children had received.Surprised at having received such a letter (and suspecting a possible scam), I sent an email to the email address listed on the invoice ************************************** informing them that:1) no request was made to conduct any tests aside from the standard Covid-19 test.2) it was represented to me prior to the Covid-19 test that the testing would not result in any out-of-pocket expenses. 3) I wanted to know how they intended to resolve the matter.Because I never received a response from the customer service email address (this was 6 months ago), I assumed the matter had been resolved. However, last week I received another letter from the company informing me that:1) My insurance company mistakenly issued payment to me (this is not true)2) if the above isn't the case, I am required to reach out to my insurance company to help straighten out the issue, and 3) "non-payment or delayed resolution of the outstanding balance may result in additional collection efforts"I will not be bullied and have no intention of paying for services that I did not request or benefit from. I am very disappointed with the way that the company has chosen to handle this matter, and I will file a complaint with the local ************************* if not resolved to my satisfaction.

  Business Response

  Date: 11/06/2023

  Hello,
  
  We have completed a review of the claims in question and have determined that your insurance responded to our claim incorrectly by indicating a payment had been made in the form of a check that was sent to the primary policy holder. The insurance that was provided to us was out of network and has stated in their policy that out of network payments are made to the policy holder. After much discussion with your insurance it has been determined that the insurance acted outside of their own policy guidelines by sending a check to an outdated address on file for the provider. This issue has been resolved in our system and the remaining balance has been moved back to the insurance responsibility.
  
  As for the type of test that was ordered, we understand that some physicians choose to order a more comprehensive test to rule out any other infections could be causing the symptoms. Unfortunately, it is not in the laboratories capacity to question why a physician ordered a certain test, it is the responsibility of the physician seeing the patient to order accurate and reasonable tests.