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Business Profile

Online Education

Edgenuity

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello BBB,We have been subjected to delayed responses over and over with respect to documents needed for my son's college admission. His final transcript was submitted to his university just days before the school's amended deadline in mid August, 2023. He actually finished all his classes on May 15TH, 2023. As you can see, it took 4 months to get his final transcript from Ignitia/Edgenuity to ******************. That is behind us now. My son was pre-approved to receive the ** Hope *********** based on his submission of a pre-graduation transcript. However, the "**********************************" (GSFC) needs a final transcript and a form filled out. This seems to be an automatic process for GA state public Schools, but since Ignitia/Edgenuity is out of state, this form is still needed and required to be filled out by ************************************* officials and sent back to me for uploading to GSFC before the scholarship money can be released to ******************. There is $10,000 worth of scholarship money on the line waiting on people who may take too long to respond. I need the form filled out and emailed back to me ASAP please. The form has instructions on it for the school official. I sent the blank form to *************************** (Ignitia) and ******************************* (Edgenuity) on 9-15-2023 at 10:56 AM EST and I have not heard anything back as of 9-21-2023 at 4:30 PM EST. Also, I have to get a final transcript to GSFC but they are not listed as recipients by Parchment. For the record, *********************** and Edgenuity share the exact same address. I don't know which is the parent company and it doesn't really matter in this case. Please see additional information attached.Thank you

Edgenuity is NOT a BBB Accredited Business.

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