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Business Profile

Paper Products

Build a Head

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The size was too small, the quality was laughable. They blew up my photo and cut it out of paper. Flimsy and cheaply made- not even the size I ordered. I contacted them and they will not issue a refund.

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered graduation big head signs for my twins college graduation. I sent them photos, which were basically the same, from their preschool graduation. They made my daughters signs totally different than my sons. My daughters included her neck and part of her graduation gown. They cut my sons off at his chin. Theyre COMPLETELY different, which is ridiculous since they were on the same order. I asked them to redo my sons and they told me I had to reorder and pay for them again. They obviously messed up and wont redo the signs. This is unacceptable.

  • Initial Complaint

    Date:08/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $80.00 extra to Build a Head to have the product delivered within 2 days to ensure it was there for a specific birthday party. It came three days late, with no acknowledgment and no refund. I have contacted the company (the shipping was part of the order). I paid for a six foot tall product and received a four foot one. Again, no acknowledgment, no refund.Life-Size Cutout (Choose Size: 6 Foot (72"x40"), Digital Proof: No, Custom Message on the Back: No, Custom Text: What message do you want to add?, Touch Up: No, Touch Up Text: What would you like us to touch up?, Upload your photo!: 1BC7AEF8-DD08-4BFD-A1A5-ACEBFDE003C4.jpeg)SUCUS-BAH-721$99.99 USD$99.99 USD Life-Size Cutout (Choose Size: 3 Foot (36"x24"), Digital Proof: No, Custom Message on the Back: No, Custom Text: What message do you want to add?, Touch Up: No, Touch Up Text: What would you like us to touch up?, Upload your photo!: 9907983C-E0D3-4A86-A2BA-A6D709D585FE.jpeg)SUCUS-BAH-361$49.99 USD$49.99 USD Subtotal:$149.98 USD Shipping:$80.99 USD Tax:$0.00 USD Grand total:$230.97 USD Payment method::Credit Card Build a Head ******************************** Build a Head is powered by BigCommerce. Launch your own store for free with BigCommerce.Reply, Reply All or Forward

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from this website January 30th. I paid for shipping that guaranteed my item by February 14th at the latest. I hd an event on February 18th which is why I double checked with the company that it would be there on time.February 14th came and went. I tracked my item item daily through th tracking provided. It was being shipped with fed ex. From February 10th it has said your item is out for delivery and will be delivered by the end of the day. It has said it this ever since. The event that I specifically ordered this item for is now over so this item is useless to me. To this day I still have received nothing. I have contacted the company several times and every time I am told oh we checked your tracking and its out for delivery. I explain the situation and that it was not out for delivery. I am told every time that they do not do refunds as all of the orders are custom. I explained that I paid $200 for a service that I never received so I need to be refunded. Time and time again I am told that they refused to refund me. Finally they refunded me $15.77 for my shipping. They refuse to refund me the remaining $204.56 I paid for my order. I made a review stating my experience and it was removed theee times. To this day they refuse to do anything or even respond to me now.

  • Initial Complaint

    Date:02/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a full basketball teams worth of Big Heads which are supposed to be 18" tall by 12" wide. Understanding that all heads are different, one of those dimensions could be off slowly. However not a single one was 18" tall or 12" wide. They were all over the place in sizes. I reached out to work on an amicable solution and basically told they are all custom and they don't provide refunds. They would not answer how neither size of 12" or 18" was represented in any of the cutouts. Disappointed is an understatement in how this company does not provide a product they explicitly take money for or in their customer service.

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased wrapping paper on Nov 18 from this company. I received this product on November 23 and upon opening it, saw the picture had been altered. I immediately emailed the company and was told a replacement would be sent. On Dec 12 I still had not received the replacement (which I no longer needed) and asked for a refund. The company continues to deny me a refund even though they altered the image and did not send me the replacement. All I want is my money back. It was $31.47 and order number *****. I can also provide email correspondence as well.

  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the company several times for a refund because the "Build a Head" I received had streaks vertically down the face due to a printer issue. *********** will not give a refund. They want to reprint the items, but the event passed. (We paid for quick shipping because we needed it by the event date.) *********** states they will reprint, but will not refund. A reprint is not necessary because I no longer need the items. I have sent images showing the issue made by their printer. They claim it is a image quality issue, but it clearly is not because the area with the lines/streaks is a 1-1.5 inch wide line vertically throughout the face. If it were a image quality issue, it would be throughout the entire face. On their website, it states, "Generally, refunds are only available in specific circumstances." and "If you would like to request a refund, please tell us more about your order including why you would like a refund." Therefore, I had several emails with the company and they will not refund. I feel they should because it was their printer that made streaks down the faces and the event passed, so a reprint was not an option.

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 sports build a heads for football season. The 1st order sent was a bad print. They sent a reprint that was far worse than the original. Ears are cut off, coloring is off and the faces are blurry. I've reached out several times for a refund and they keep telling me that they will reprint. Football season is OVER, the heads can't be used due to poor quality on both shipments. Why would I want them to reprint a 3rd time when they couldn't get it right TWICE?!!Date of original purchase 9/2/22

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