Reviews
This profile includes reviews for Early Warning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 95 Customer Reviews
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Review fromMichael G.
Date: 08/05/2022
1 starMichael G.
Date: 08/05/2022
If this is Zelle theyre such a waste of time. Terrible service and hasnt listened to feedback for years.
Early Warning
Date: 08/09/2022
Dear *************************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 5, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience.We understand that the situation regarding enrollment may be very frustrating. Its important to advise that Zelle has over ***** participating banks and credit unions across *****************, and we are always adding more participating banks. A list of current participating banks and credit unions can be located on our webpage at: https://www.zellepay.com/get-started. If you have additional questions, please contact our Support Team at our toll-free number: ************. Zelle Support is available seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle SupportMichael G.
Date: 08/09/2022
Youre also TAKING AWAY BANKS THAT HAVE BEEN USED FOR YEARS AND NOT NOTIFYING US. I have called and I have emailed, etc. Do you have a solution, or again, just a bad service and bad customer service? This only proves my point more.Review fromJohn B
Date: 07/30/2022
1 starJohn B
Date: 07/30/2022
Zelle as a service often works fine, but when it doesn't their customer service is lousy. They hide behind the banks that front the transactions for them -- saying that we must contact the bank directly to resolve the issue or answer the question, and they don't give the bank enough information to do anything. I have so far never lost money using Zelle, but * nobody can explain why certain transactions are delayed (even the same dollar amount to the same recipient that where the transaction processed immediately before), and * nobody can tell me how long to keep retrying when I keep getting the error message "Oops, we've hit a snag! Hmm, something's not working right now. Please try again later." In this case, my bank reports that Zelle says "something changed about your account" and that the transaction should eventually work, but they have no idea how soon.Early Warning
Date: 08/02/2022
Dear *********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 30, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. Additionally, Zelle is unable to view transaction activity or information when enrollment occurs via a participating bank or credit union. All payment records regarding your profile and payments made using Zelle are maintained by your bank or credit union. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle SupportReview fromKimberley S
Date: 07/25/2022
3 starsKimberley S
Date: 07/25/2022
Zelle needs to be used with caution. I had an error message that the payment didn't go through, and so I gave the merchant my credit card info to pay. Then a while later the Zelle payment went through anyway, and there's NO WAY to get that money back... (the good news is the merchant refunded the credit card charge). So WAIT for at least a few hours if you get an error saying the payment didn't go through. Be really sure you trust whomever you're sending money to, and realize it's like pulling cash out of your wallet and handing it to someone... someone who's not likely to give the cash back.Early Warning
Date: 07/26/2022
Dear *****************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 25, 2022. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.Both Zelle and its participating banks and credit unions look for opportunities to educate and remind consumers on how to use Zelle safely. For example, we advise consumers within the Zelle App, on our website, and in the Zelle ******************** Agreement that ********************** is intended for sending money to friends, family, and others they trust. If a consumer doesnt know the person or arent sure they will get what they paid for, we recommend they do not use Zelle for these types of transactions, which are potentially high risk. For more information on using Zelle safely, please visit our website at https://www.zellepay.com/financial-education/pay-it-safe. If you have any additional questions and are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle SupportReview fromIv T
Date: 07/22/2022
1 starIv T
Date: 07/22/2022
I have used zelle for years. Yesterday I found out that I was restricted and zelle would not tell me why. Their sorry cisronwr service just said i violated the user agreement. How did i violate? They refised to tell me. Told me they weren't allowed to. Zelle is total b.s. They basically told me to use venmo or cash app. Their customer service is horrible. I hate them.Early Warning
Date: 07/26/2022
Dear I D Tu,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 7, 2022.Here at Zelle, we strive to provide exceptional consumer support. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.It is important to note that when enrollment occurs with a participating bank or credit union Zelle is unable to access or view your profile, bank account, or payment transactions. All aspects of your Zelle profile and transactions are managed by the participating bank or credit union where you are enrolled.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle SupportReview fromJolene T
Date: 07/18/2022
1 starJolene T
Date: 07/18/2022
They are horrible! Dont even care if you get scammed! Out $800 using Zelle through my banking institution. They protect scammers and wont refund your money lost. Will tell everyone I know not to use them.Early Warning
Date: 07/21/2022
July 21st, 2022 Dear *************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 18th, 2022.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support
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