Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Pest Control Services

Sexton Pest Control

Complaints

This profile includes complaints for Sexton Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sexton Pest Control has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im being charged for 2 pest control treatments for $450 each thats were not completed in an apartment complex. Both granite bay apartment and Sexton have teamed up together to create fake charges. I spoke with the vendor account manager she originally was going to provide documentation stating that these treatments were not completed but now refuse to do so after she called the apartments. I only completed one treatment for $450 in the 3/15/2023 but I am being charged $450 on 3/01/2023 and 3/31/2023 which did not take place therefore theyre making an incorrect invoice and have sent us to collections without contacting us before doing so.I have a voice recording of the manager statement that we did not do a treatment on3/1/2023 because we were not ready as they gave a short notice to prep, we then completed on the 15th of March and they were supposed to do a follow up treatment on the 31st of March which also did not happened and the manager confirmed this to me. I do feel that I conspired against because the apartment complex was trying to kick me out since December. I have email records, screenshots as well. I will pay the treatment I completed.

      Business Response

      Date: 05/26/2023

      Sexton Pest Control provides and bills for services directly to the apartment complex where *************************** resides. ******************** was not billed by Sexton Pest Control because ******************** is not our customer, the apartment complex and management is our customer. We bill management for services rendered. This complaint should be removed as we are not able to resolve this matter as requested by ******************** because we never billed or charged any kind of payment to him. We suggest ******************** reach out to the management at the apartment complex directly. The document uploaded is not correspondence from anyone at Sexton Pest Control. We have no involvement with tenant disputes. 

       

      Thank you 

       

      Kent Sexton 


    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.