Complaints

This profile includes complaints for Craft 64's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Craft 64 has 2 locations, listed below.

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  Craft 64

  6922 E Main St Scottsdale, AZ 85251

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  Craft 64

  68 W Buffalo St Chandler, AZ 85225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this restaurant Sunday Oct 23,2022 as I was at a different restaurant but decided I wanted to try somewhere new. When I called a girl answered the phone. I wanted to know if they had a patio that allowed a dog and she said yes. I asked if there was room on the patio and she said there wasn't but in time there might be. I was only 5 minutes away so my dog and I went to find out. When we arrived there was no one at the patio. It was completely empty. We were seated and I ordered a pizza, a salad and a beer. The caeser salad was not very good and neither was the beer. Then the pizza arrived and it was terrible. The pepperoni was old and brown on part of it. It was the worst pizza I have ever had in the 25yrs plus I have lived in *******. I ordered a piece of salmon for my dog. I asked that they please not put any spices on it but they did anyways. It was also cooked improperly and was partly raw. I should have complained to the waitress at the time but she was polite and I just didn't feel like dealing with the drama. I pd the 55 bill plus tip and left. On the way home I started to feel sick and I barely made it home without being sick. The next day my dog had diarrhea from that salmon. I did call when I got home on Sunday night and complained to **** the manager. When I called back Sunday night the same girl answered the phone and lied to me a second time and said the manager or owner wasn't there and come to find out they were when I pressed her. I explained to **** what happened and she said the manager would call me the next day. No one called me. I then called tonight as I was starting my complaint online. I thought I would give them one last opportunity to make it right and refund my money so I called. **** answered the phone and said he was the manager. I explained to him what happened and he had an immediate attitude. He said he would have the owner call me but then he became argumentative when I started to explain my experience.