Complaints

This profile includes complaints for Mark-Taylor Residential Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mark-Taylor Residential Inc has 70 locations, listed below.

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  Mark-Taylor Residential Inc

  6623 N Scottsdale Rd Scottsdale, AZ 85250-4421

• 

  Mark-Taylor Residential Inc

  555 S Galleria Way Chandler, AZ 85226-4999

• 

  Mark-Taylor Residential Inc

  18250 N 25th Ave Phoenix, AZ 85023-1271

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  Mark-Taylor Residential Inc

  3004 S Market St Gilbert, AZ 85295-1349

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  Mark-Taylor Residential Inc

  4242 E Cactus Rd Phoenix, AZ 85032-7674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per my lease, I’m just supposed to clean the apartment and leave and you guys are supposed to paint the apartment after I leave and that doesnot cost me anything because you guys are getting ready for a new tenant all of a sudden after moving out after staying in the same apartment complex for four years all of a sudden for the first time in four years I’m being charged to paint my last apartment $400 and per my lease agreement. I can’t even paint my apartment so why am I being charged for you to paint my apartment? It make any sense. I understand that you guys don’t wanna give me my deposit back because you guys are cheap or whatever the case may be,but I left the apartment spotless and it was missing one blind And you guys charged me $75 for one blind and $400 for painting the walls when I’m not allowed to paint the walls myself

  Business Response

  Date: 07/15/2025

  Jasmine, we greatly value your transparent feedback and are apologetic to hear about your dissatisfaction during the move-out process. Our goal is to make it a seamless, positive experience.
   
  Providing transparent communication to our residents is a top priority for us – a detailed breakdown of processed expenses has been provided. Please contact your community management team directly so we may walk you through any charges in question. We would be glad to provide further clarification on how your move-out was handled, inclusive of fees incurred. Thank you for your valued past residency.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***** ***** am filing a complaint against **** ****** / The ******* apartment complex in particular. I moved in on January 9, 2025, and let maintenance know about the necessary repairs, but they did not attend to the issues until January 27. There was never an inspection of the actual apartment, nor was a walk-through done to see if there needed to be repairs done.Door for laundry was off track, garbage disposal doesn't work, door outside on balcony did not close, drawers in bathroom and kitchen stick and are almost impossible to open, ceiling fan wobbles in both bedroom and living room. Outlet under kitchen sink / box connected to dishwasher plus garbage disposal with no power. The box wiring connecting cable to the apartment outside was old and warped and did not work, i was out of internet and cable (which are included in rent) and had to call a *** to come out and replace the old parts.I had my dryer replaced after not having a dryer for 3 months. The dryer never worked. I have called the complex multiple days with no one answering, multiple days in a row. In the month of May, My ** went out and was out for 5 days. The law in ************** (ARS 33-1364(A) and (H)) 5 days with out **, if the outside temperature is over 100. May 11th, May 14th, and May 24th, I have documented maintenance reports for the ** being out. The ** fan is now on constantly and is racking up my electricity bill. The Maintenance fail to attend to anything I ask, and when they do they have it fixed for 2 days then it's broken. Maintenance also said they would replace something in person and then never did.

  Business Response

  Date: 06/09/2025

  Miles, The Ventura Apartments takes each of these issues seriously as we are committed to providing all residents with an exceptional living experience. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. We will continue to work one-on-one with you to discuss any outstanding issues or questions you may have, thank you for your valued residency.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I moved into one of this business properties and recently without notice the property management changed. I wa spaying my rent with money orders and have been with my previous property not owned by **** ******. I'm a autistic adult who has been paying this way even after moving into **** ****** property. Once property management changed I already had it planned to buy the money order for rent which I did and the new company informs me they don't take money orders. I have already made the money order out to the property's name. So my bank and the location I purchased from are saying they can't deposit the money order for me to get the money back. Rent is due tomorrow and I don't know what to do. This has caused a very big problem for our household.

  Business Response

  Date: 06/09/2025

  ********, thank you for bringing your concerns to our attention. Unfortunately, your name does not appear as a resident within our system. Please know that as a people-first organization, ****-****** is committed to providing all residents with our signature 5-star service. 
  
  At your convenience, we encourage you to connect with your community management team directly so they may address this matter with you one-on-one. Thank you for your time.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and I were tenants with ********************* in *******, ** from April 2024 thru May 2025. Our move out date was May 17th, 2025. They sent a move out check list, it requested a photo of the keys in a secure area sent via email Our move out was on a Saturday and I sent the photo on Monday morning before business hours. They charged us a pro-rate amount for the 18th and 19th of May. Once I complained, they agreed to remove the charge for the 18th since it was before business hours. We paid attention to our portal and through out this last week saw added or double charges.. Today, that amount is zerod out, indicating account closure with them, but when you look at the charges, its showing all of those charges still being applicable.. most of which, we already paid with the pro-rate amount at the time of rent on May 1st. I contacted the company via email because I can never get through via phone.. ever. I requested clarification of when wed know how much of our deposit wed be refunded, no response.. I then wrote a frustrated email listing the added charges or double charges and requested clarification, yet again they ignored my entire email and responded with telling me well receive an itemized bill of charges and refund amount via mail and if we have any questions then we can reach out. I replied back stating I already had questions and would like clarification.. no response. At this point my mother and I may be seeking a small claims court depending on what we receive in the mail. We will definitely be leaving reviews on the banyan site, ******, yelp, and other rental platforms, but hoping to receive a response here considering this is a corporate complaint service. My mother and I have never paid our rent late. Our home was incredibly clean and looked how it did when we moved in, if not, better.. we were always such great tenants. To not give communication and to double charge or blind charge your tenants.. is breech of trust AND financial abuse.

  Business Response

  Date: 06/05/2025

  Rubyan, we appreciate you bringing your concern to our attention. Providing transparent communication to our residents is a top priority for us. We remain available to walk you through any charges in question and would be glad to provide further clarification. Please reach out to us directly at ************** so we may address any outstanding concerns you may have. Thank you for your valued past residency at ****** at **************.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, please close the case. 

  I will proceed contacting the collection agency after not getting a satisfactory result by submitting a complaint. Thank you. 

  
  Regards,
  
  ****** *******
  
   

  
  e premises. They also mentioned the old management did not do good practices and they could of have made a mistake with this charge. Bryten is saying they never received any proof or response from the Prescott at Parkwest and still sent this case to collection. No POC for the leasing office old management has been provided. I don't feel is fair to pay $260 for something that I did not do. I cleaned and left my townhome in pretty good conditions. Admin guy and maintenance guy did walkthroughs with me, clean carpet and empty house were noted. New admin has no proof or record of me living there but they are still charging me? how is that possible.

  Business Response

  Date: 05/20/2025

  ******, thank you for bringing your concerns to our attention. Unfortunately, we are not able to directly speak to them as ****-****** did not oversee management of this community at the time the disclosed issue occurred. True to our promise of delivering our signature 5-star standard of service, please contact us at ************** for additional support. Thank you for your time.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charges In July 2023, we relocated into ********* apartment and vacated on November 16, 2023. On November 16, 2023, we notified the front office of our intention to vacate and submit a 30-day notice. The office instructed us to visit the office, where I provided the necessary documentation. Subsequently, they provided an email address for submitting the notice. I complied with the request and sent the email on November 16, 2023. However, my email remained unresponsive until December 6, 2023.Despite the offices acknowledgment of our notice, they demanded that we pay half of the December rent, citing our departure on December 16. We complied with this request and paid our half of the ******* January 2024, we received a notification informing us that we were still liable for the remaining half of the December rent. Upon contacting the office, we expressed our dissatisfaction, emphasizing that we did not reside in the apartment for the entire month of December and that our departure occurred in the middle of the month. We reiterated that we would not pay the remaining half of the rent unless we were fully reimbursed for the time we did not occupy the apartment.The office persisted in its demand for payment, subsequently imposing penalty fees due to our non-payment. Furthermore, they intentionally disabled the payment system, preventing us from accessing it to settle our bill. This action constitutes fraudulent practices and constitutes discrimination and targeting. We firmly believe that such behavior is unacceptable and will not be tolerated.We have paid the amount we were legally obligated to pay. However, we request that the $1815 charge be removed from our credit report. The company is also responsible for rectifying the loss incurred due to fraudulent charges.

  Business Response

  Date: 05/09/2025

  ******, thank you for bringing your concerns to our attention. Unfortunately, your name does not appear as a resident within our system. Please know that as a people-first organization, ****-****** is committed to providing all residents with our signature 5-star service.
  
  At your convenience, we encourage you to connect with your community management team directly so they may address this matter with you one-on-one. Thank you for your time.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Elanto at *******, located at ***********************************************. I am a tenant at this property and have been experiencing ongoing issues related to unresolved maintenance requests, safety concerns, and potential violations of local, state, and federal laws. Despite repeated attempts to resolve these matters with the property management, the issues remain unaddressed, and my safety and well-being have been significantly impacted.

  Business Response

  Date: 04/16/2025

  *****, Elanto at ******* takes each of these issues seriously as we are committed to providing all residents with an exceptional living experience. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. We will continue to work one-on-one with you to discuss any outstanding issues or questions you may have, thank you for your valued residency.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you can see in the Fee's section of my lease renewal, it doesn't show a credit builder charge anywhere. I have attached repeated sections of the lease that state I would need to OPT in, which I didn't and never would but yet they have added 2 charges for that to my rent. They sent an email out FAQ which again refers to opting in. I renewed my lease 2 months ago and yet now 4/1/25 have surprise and unauthorized charges bringing my rent to almost 2k. After speaking to manager *******, she states section 1`.6 is the notification, however, it doesn't say that to me in lamens terms. It says upon the start of the lease renewal AND if it becomes available I would be automatically opted in. Since I'm AT my lease renewal at the time of signing these documents, these would be included on my "fees" if applicable to me for THIS renewal. This sounds like to me, upon future lease renewals. At the very least it's shady wording and contradictory to every bullet point before it and not a 5-STAR service by any means. I want these fee's credited to my next month rent.

  Business Response

  Date: 04/11/2025

  *****, San Privada takes this issue seriously as we are committed to providing all residents with transparent communication and an exceptional living experience. Management has been in close contact with you to offer further clarification. We will continue to work one-on-one with you to discuss any outstanding questions you may have, thank you for your valued residency.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   have already contacted the leasing office more than 10 times through email and phone calls. Not only were my emails ignored, but no one returned my calls or gave me the opportunity to speak with a manager in person. I have made every effort to resolve this issue directly with them, and have received no cooperation in return.
  
  
  I formally disputed the charges multiple times, in writing, and asked for supporting documentation. Instead of addressing my concerns, the staff either ignored me or provided incomplete and unverified information. ****-****** had every opportunity to respond professionally and resolve this matter fairly, and they chose not to.
  
  
  To reiterate my dispute:
  
  The photos provided are not timestamped, nor do they contain any evidence that they relate to my unit.
  There is no photo of the front of the carpet, only the back, and nothing confirming it belonged to my apartment. I do not trust the validity of these images or this report.
  I specifically requested the carpet itself, since I was charged the full value for it. I have received no response to this request.
  The $250 patio cleaning charge was based on overflow water from flower potsnot pet urine as claimed. This was not damage, and the area could have been rinsed clean in seconds.
  I have repeatedly asked for a reference to any lease clause or documentation that states tenants are responsible for cleaning concrete patio floors under such circumstances. I have received nothing.
  I was charged over $1,600 (in total $1,700) for vague and unsupported claims, with no proper documentation, no lease justification, and no opportunity to inspect or discuss the charges in good faith.
  izes this charge Until this documentation is provided and my dispute is addressed, I do not acknowledge any amount due. Furthermore, I would like to remind you that I have a $900 security deposit on file. I do not believe any deductions are warranted based on the current information, and I am awaiting resolution of my dispute before discussing the return of my deposit.I am committed to resolving this matter professionally, but I reserve the right to escalate this issue by filing a formal complaint or seeking legal counsel if a resolution is not reached.Thank you for your attention to this matter. I look forward to receiving a proper response from an official ****-****** representative.

  Business Response

  Date: 04/03/2025

  *******, thank you for making us aware of your concerns. Providing transparent communication to our residents is a top priority for us. Our team remains available to provide further clarification on how your move-out was handled, inclusive of fees incurred. Please reach out to your community management team directly so we may address any outstanding concerns you may have. Thank you for your valued past residency.

  Business Response

  Date: 04/11/2025

  *******, San Artes takes each of these issues seriously as we are committed to providing everyone with transparent communication and an exceptional experience. Management has been in close contact with you to offer further clarification. We will continue to work one-on-one with you to discuss any outstanding questions you may have, thank you for your valued past residency.