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Business Profile

Retirement Homes

Sierra Pointe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave them *************************************** about september of this last year. We were required to get our doctors to give us a physical with about 3 days notice. I was going to use the facility as it is close to **** hospital where i Recieved radiation therapy for prostate cancer. Also to see if we liked the life style there as we are retired. I started my radiation treatment and asked them for my money back as we couldnt comply with their medical requirements that quickly. We never got a key never recieved anything from them, I just asked them for my money back. I recieved a check for about **** back which was much less than the **** I gave them . All I want is my deposit back as we never received anything from them.. They have not responded to me at all on this.

Sierra Pointe is NOT a BBB Accredited Business.

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