Reviews

This profile includes reviews for Legacy Communities Corporate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Legacy Communities Corporate

  8800 E Raintree Dr Ste 330 Scottsdale, AZ 85260-3966

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  Albuquerque Meadows Senior Mobile Home Comm.

  7112 Pan American Fwy NE Albuquerque, NM 87109

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  Bay Country Estates

  2 Kenneth Dr Rising Sun, MD 21911-2702

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  Cape Island Resort

  709 Route 9 Cape May, NJ 08204-4611

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  Cascade Village

  2622 Falcon St Spc 82 White City, OR 97503-1325

Review Details

• Review fromJane M

  Date: 05/30/2025

  1 star

  Jane M

  Date: 05/30/2025

  I have lived in ************** in ***********, ******* for over three years. This is an age restricted senior community but Legacy has allowed small children to live here and in some cases as many as three generations are living in one home. Many of the homes are dirty and in disrepair and the yards are full of junk. The management and maintenance staff are unresponsive to requests to enforce community standards and the only way to get a place cleaned up is to call city code enforcement to issue violations.That part of our rent which pays management and maintenance shows no effort to maintain the park or to enforce the prospectus and rental rules of the community. Legacy is not performing its contract obligations to its tenants. This is not a clean or safe location for your ************* review on Yelp contains pictures, check it out for a view of the neighborhood.

  Legacy Communities Corporate

  Date: 06/03/2025

  DearJane, 

  
  Thank you for taking the time to share your concerns regarding *****************************, *******. We understand the importance of maintaining a clean, safe, and peaceful environment for all residents, and we take your feedback seriously.

  
  Please know that your concerns have been escalated to our Regional Manager, who will be reaching out to you directly to discuss the matters youve raised. We want to ensure that any issues are addressed appropriately and in alignment with our community standards and guidelines.
  

  We are aware that this same review has been posted on BBB pages for multiple Legacy Communities properties. While we appreciate all feedback, we ask that reviews reflect the specific community of residence so we can better assess and respond to each situation accurately.
  Thank you again for bringing this to our attention. We look forward to the opportunity to speak with you further and work toward a resolution.
  

  Sincerely,

  Jane M

  Date: 06/07/2025

  While your regional manager is looking into ******** that person needs to explain why a felon with three pages of current and previous convictions has been living in the multigenerational house since July of 2023. The only reason he is not currently in residence is because he is back in prison. This is all public record and community management has easy access to this information yet here he is!

• Review fromMike S

  Date: 04/25/2025

  1 star

  Mike S

  Date: 04/25/2025

  Legacy ******* bought the park I live in and instantly raised the lot rent $100 and now in less than 2yrs my lot rent has gone up nearly $400 a month. I and most of the residents here are on a fixed income and now are facing eviction because it is no longer affordable to live here on social security. Not to mention that we all invested in mobile homes in the park that we can't sell do to the overpriced lot rent we have now.

  Legacy Communities Corporate

  Date: 04/28/2025

  Hello *******,Thank you so much for taking the time to share your thoughts with us. We truly understand that any increase in expenses can be difficult, especially for residents on a fixed income.Since Legacy Communities acquired your community last year, the lot rent has increased by $70 to stay aligned with the current market in *******. We have also begun billing separately for electric and trash services, which averages around $50 per month. While we recognize these changes can feel overwhelming, we want you to know that they are helping to support improvements to the community, including enhancements to amenities and overall property conditions.Our commitment remains focused on creating a safe, welcoming, and vibrant place that residents are proud to call home. We genuinely appreciate your feedback and want to assure you that we are here to listen and support you.If you would like to talk more about your concerns or learn about the upgrades underway, please feel free to reach out to the community office at ************** or email us at ******************************** We are always happy to connect.Thank you again for reaching out.Warmly,Legacy Communities

  Legacy Communities Corporate

  Date: 04/28/2025

  Hello *******,Thank you so much for taking the time to share your thoughts with us. We truly understand that any increase in expenses can be difficult, especially for residents on a fixed income.Since Legacy Communities acquired your community last year, the lot rent has increased by $70 to stay aligned with the current market in *******. We have also begun billing separately for electric and trash services, which averages around $50 per month. While we recognize these changes can feel overwhelming, we want you to know that they are helping to support improvements to the community, including enhancements to amenities and overall property conditions.Our commitment remains focused on creating a safe, welcoming, and vibrant place that residents are proud to call home. We genuinely appreciate your feedback and want to assure you that we are here to listen and support you.If you would like to talk more about your concerns or learn about the upgrades underway, please feel free to reach out to the community office at ************** or email us at ******************************** We are always happy to connect.Thank you again for reaching out.Warmly,Legacy Communities

• Review fromKris P

  Date: 01/03/2025

  1 star

  Kris P

  Date: 01/03/2025

  
  The Grove Legacy LLC and the Carlyle Group purchased the park in 2018, advertised as a "premier" 5-star park. Unfortunately, it's located in a 2-star neighborhood with daily crime issues. (Reference Spotcrime.) The rent for 2024 is $1,446 per month, including the pass-through. There is a rent increase each January with no annual cap. The majority of residents are Life Lease homeowners, "grandfathered" in from the previous owner, some of whom are paying less than $200 monthly. They currently account for 65% of all homeowners. The remaining 35% are squeezed financially to make up the shortfall. With the exception of letters regarding rent increases, we are never contacted by the owners to apprise the residents of any information. The park manager, in addition to the sales manager and maintenance staff, has just resigned. No information has been sent out regarding replacement personnel. Hurricane Milton had destroyed much of the perimeter fencing around the park. We now have homeless and undocumented people wandering the park, necessitating a call to the Sheriff's Department on a daily basis. The hurricane also damaged the majority of the houses in the park and left people scrambling to find the money for repairs. Does Legacy/Carlyle Group offer assistance? No, they raised our rent instead when the humane thing to do was to provide a little relief for the residents. This is the management with which we are are dealing. The high rent has devalued the homes and created a stagnation in the real estate market here. Unsold inventory languishes, and people are stuck!! Retirees have returned to work in order to pay the rent. You do not want to move here. Corporate greed and mismanagement are but a few of the problems. You are better off almost anyplace else. Just beware of any other park that lists Legacy as the owner or managing owner.
  

  Legacy Communities Corporate

  Date: 03/17/2025

  Dear ****,Thank you for reaching out and sharing your concerns. We understand that living in a community comes with expectations, and we take all feedback seriously. Our priority at ********* is to provide a comfortable and enjoyable living environment for all ************* like to address a few key points regarding your concerns:Lot ***************** Lot rent is determined based on market conditions, maintenance costs, and community improvements. We strive to keep pricing competitive while ensuring essential upkeep and services. The lot rent amount you mentioned is inaccurateshould you have any questions, please contact the office. Community ****************** Recovery: While we cannot control crime in surrounding areas, we encourage residents to report any safety concerns to the authorities. Following Hurricane ******, we have been actively working to restore the community. The fencing project is in our repair queue, and work is expected to begin soon. We appreciate your patience as we move forward with these *********************************** We recognize that staff changes can be an adjustment, but we are committed to maintaining open communication and ensuring a smooth transition. We encourage residents to reach out to our office with any concerns.We value our residents and are dedicated to ongoing improvements. If you would like to discuss your concerns further, please feel free to contact us directly at ***********************************

• Review fromGeoff W

  Date: 10/24/2024

  1 star

  Geoff W

  Date: 10/24/2024

  The management at Legacy is out for no one but themselves. I have lived in one of their managed properties for over 6 years now, having moved here before they took over, and have seen my lot rent jump roughly 50% since then and we are now having to pay for amenities that were once included in our lot rent adding even more to our monthly billing. As of today, lot rent for any new residents is $895.00 a month plus the costs of the amenities such as water, sewer, taxes, etc., adding almost another $100.00 onto the monthly bill making it almost a $1,000.00 a month all total. Do they not realize most people who live in their communities are either retired or about to retire and living on either fixed incomes or retirement pensions and most cannot afford those outrageous fees? My rent when I first moved in was under $380.00 a month, and now it is over $620.00 a month being I am grandfathered in. How can they justify such outrageous fees, they can't. They refuse to listen to the residents and do whatever they please and are taking advantage of them. We can't sell and move as the new lot rent is outrageous and no one will pay it, so we are stuck and being used. Sad way of treating people if you ask me yet they think nothing of it.

  Legacy Communities Corporate

  Date: 03/17/2025

  Dear *****, Thank you for taking the time to share your concerns. We understand that affordability is an important issue, especially for residents on fixed incomes. While we do not have details on which community you are referring to, we would appreciate the opportunity to discuss your concerns further. Please reach out to us at ********************************** or visit us in the office so we can better understand your situation.Our goal is to provide well-maintained communities with quality amenities and services for our residents. As with any community, operational costs can increase over time, and adjustments may be necessary to continue offering a high standard of living. That said, we value our residents feedback and encourage open communication to address any concerns.We look forward to hearing from you and hope to work together to find a resolution.Sincerely,Legacy Communities Management

• Review fromAli P

  Date: 05/14/2024

  1 star

  Ali P

  Date: 05/14/2024

  *** and *** are nasty mannered, this is a 55+ community theyre Bullies to the residents. She Closed the office when we walked up to talk with her about a concern.

  Legacy Communities Corporate

  Date: 03/17/2025

  Dear Ali,We sincerely apologize for the delayed response, as we recently gained access to our BBB account. We are sorry to hear about your experience and take concerns about our communities very seriously. Our goal is to ****** a welcoming and respectful environment for all residents.We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please reach out to us at *********************************** and we will be happy to assist ******** regards,Legacy Communities

• Review fromJudy A

  Date: 01/03/2024

  2 stars

  Judy A

  Date: 01/03/2024

  It is impossible to get any cooperation from Legacy's community llc. (Manufatured *********) manager. When we ask for help or present concerns we quickly get NO or LEGACY SAID SO. Communication is often untruths. We have to call ***************** or Environment Health and get them involved because managers are unwilling to work in a open, honesty, trustworthy way. Our experience is: The Legacy Communities LLC culture is secretive, functions similar to a dictatorship, uncooperative, and very difficult. Legacy managers are either uniformed or chose to dictate untruthful rules. We've followed up with State and local agencies to determine truths. Shared with results managers without cooperation. Huge rodents run throughout the park and management dosen't address it. Stating it's wildlife and County won't allow Legacy to do anything about it. Have kitchen in clubhouse were not allowed to cook in. We're told it requires license. We checked with State & local agencies, not true. Shared with manager a license not needed but get no response. Well, I'll send to Regional. I've seen Regionals answers, very unfriendly tone with dictator like answers such as THE CLUBHOUSE BELONGS TO LEGACY! Yup we get that, but isn't it for the use of the residents. Trust me, we're adult. We know how to be socially appropriate and treat property respectful, clean up after ourselves. We ask multiple times for clubhouse rules and never get them. Just verbal, can't do this, can't do that, because Legacy said so. Residents are trapped in a community with little to no communication. Very poor communication, and it must be Legacy's way because the managers repeatedly say because Legacy says so. Very, very unreasonable! Rent Increases unreasonable and we have less and less since Legacy bought our community. We'll, it was a community before Legacy bought us. Sad, very, very sad company, culture and management. That's our experience and many other Legacy Communities. ****** it. Lots of stories.

  Legacy Communities Corporate

  Date: 04/08/2025

  Hello ****, 

  We aplolgize for the delay in responding to your review, we were not able to access our BBB account and just gained access. 

  We hate to hear that youve had a frustrating experience, and we genuinely appreciate you taking the time to share your concerns. At Legacy Communities, we strive to provide clean, safe, and well-managed communities where residents feel respected and heard.

  We recognize that communication plays a critical role in building trust, and we regret that you feel your concerns havent been adequately addressed. Please know that our managers are trained to follow local, state, and company guidelines, and were happy to clarify any policies or regulations you feel have been misunderstood. If conflicting information has been provided, we will look into it immediately and take the appropriate steps to improve clarity and consistency.

  We would like the opportunity to speak with you further to understand your experience and work together toward a more positive outcome. Please feel free to contact us directly at ********************************** so we can assist you further.