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Business Profile

Sales Lead Generation

RateMarketplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

This profile includes complaints for RateMarketplace's headquarters and its corporate-owned locations. To view all corporate locations, see

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RateMarketplace has 3 locations, listed below.

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't sign up for this and have been receiving harassing calls since 6 am. I don't know how they got my info or phone number as I haven't signed up for anything and do not give my number out. If they keep this up then I will be forced to litigate the matter.

      Business Response

      Date: 10/14/2024

      Thank you for writing. RateMarketplace is a marketing company that helps interested consumers connect with companies that want to help them.  

      As a result of this BBB complaint we added the number you provided to our Internal Do Not Call list. Should you receive additional contact, please reach out to me directly at [email protected]. I hope this resolves your concern.

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me multiple times a day to the point where I consider it harassment. I have NEVER even heard of this company, let alone sought after their services. I did answer the phone from one of their many calls and told the person to remove me from their list, however this has not happened. I still receive almost 10 calls a day from this company that tries to hide who they are by changing numbers. I will pursue legal action if this continues.

      Business Response

      Date: 01/15/2024

      Thank you for writing.  RateMarketplace is a marketing company which helps interested consumers get in contact with companies that can help them with their request.  RateMarketplace received a mortgage refinance inquiry and consent to contact the phone number you provided in your complaint on December 29th.

      Our agents called your number 5 times in total.  When we reached you on the 9th, you asked us to remove your number.  Our agents removed your information from our marketing efforts and placed your number on our internal Do Not Call list the same day.  Should you receive additional contact, please email us at ***************************************.  We hope this resolves your concern.

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive several calls daily, seven days a week. These calls are from different phone numbers but the same business Rate Marketplace. Please stop calling, no more. Remove me from your call list.

      Business Response

      Date: 01/12/2024

      Hello ***************  Thank you for your email.

      We researched our records and did not find the phone number you provided in any marketing database and we could not find any calls made to the number.

      If you would share more information about the calls you received or the correct phone number if you received them to a phone number other than the one you provided, I would be happy to take another look.

      Best regards,

      *****

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************

       

      Business Response

      Date: 11/16/2023

      Thank you for writing.  RateMarketplace is a marketing company which helps interested consumers get in contact with companies that can help them with their request.  RateMarketplace received a solar inquiry and direct consent to contact the phone number you provided in your complaint on 9/30/2023.  

      Based on your complaint we removed your information from our marketing efforts and placed your number on our internal Do Not Call list.  Should you receive additional contact, please email us at ***************************************.  We hope this resolves your concern.

    • Initial Complaint

      Date:10/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsure how they got my information. Even with the scam shield they continue to contact me from different numbers. Please add me to DO NOT CALL LIST. I don't need nor want any of your services!!!

      Business Response

      Date: 11/03/2023

      Thank you for writing.  RateMarketplace is a marketing company which helps interested consumers get in contact with companies that can help them with their request.  RateMarketplace received a mortgage refinance inquiry and consent to contact the phone number you provided in your complaint on July 21st.  
      Based on your complaint we removed your information from our marketing efforts and placed your number on our internal Do Not Call list.  Should you receive additional contact, please email us at ***************************************.  We hope this resolves your concern.

    • Initial Complaint

      Date:10/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please have them stop calling me 5+ times a day from different numbers. I block them and they keep calling me. Tired of it. Been going on for months. I am afraid to call them because if I do they might still keep calling me. I have no interest in talking with them about anything.

      Business Response

      Date: 10/06/2023

      Thank you for writing.  RateMarketplace is a marketing company which helps interested consumers get in contact with companies that can help them with their request.  RateMarketplace recently received a mortgage purchase loan inquiry and direct consent to contact the phone number you provided in your complaint.  
      Based on your complaint we removed your information from our marketing efforts and placed your number on our internal Do Not Call list.  Should you receive additional contact, please email us at ***************************************.  We hope this resolves your concern.

    • Initial Complaint

      Date:09/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As in the previous complaints about RateMarketPlace, I have received many unsolicited calls on both of my phone numbers! I have never agreed to any calls from this company regarding windows replacement or any other work on my dwelling! I want them to stop calling immediately, especially using different numbers and different states! IT IS HARASSMENT which very much resembles a scam company similar to others that have forced scams on me! The address BBB shows for them is *******, but I've had calls from them from ******** and ****** to be sure, and maybe more!!!

      Business Response

      Date: 10/13/2023

      Thank you for writing.  RateMarketplace is a marketing company which helps interested consumers get in contact with companies that can help them with their request.  We did not reach you in our recent calling efforts and have no other requests from you that we stop calling.
      We removed your information from our marketing efforts and placed your number on our internal Do Not Call list based on your complaint.  Should you receive additional contact, please email us at ***************************************.  We hope this resolves your concern.

    • Initial Complaint

      Date:09/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get multiple phone calls daily after blocking and reporting . They just keep using different phone numbers. I want them to stop now.

      Business Response

      Date: 10/03/2023

      Thank you for writing.  RateMarketplace is a marketing company which helps interested consumers get in contact with companies that can help them with their request.  RateMarketplace received a roof replacement inquiry and direct consent to contact the phone number you provided in your complaint on 1/26/2023.  
      We are sorry we were unable to reach you but based on your complaint we removed your information from our marketing efforts today and placed your number on our internal Do Not Call list.  Should you receive additional contact, please email us at ***************************************.  I hope this resolves your concern.

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't know exactly how they got my information but they have been contacting me from diffrent numbers over the last month. Tjey want me to listen to theyre ***** about getting financed for home improbments. I have asked 3 associates to take me off the call list. Politely of course, and now i have blocked 4 numbers. Their website had only a message contact form but I don't want them to have any more of my information. So I'm filing this complaint because they are harassing me at this point and I'm about to change my number.

      Business Response

      Date: 09/14/2023

      Thank you for writing.  RateMarketplace is a marketing company which helps interested consumers get in contact with companies that can help them with their request.  RateMarketplace received a Windows Replacement inquiry and direct consent to contact the phone number you provided in your complaint on 7/27/2023.  
      Based on your complaint we are confirming that we have removed your information from our marketing efforts and placed your number on our internal Do Not Call list.  Should you receive additional contact, please email us at ***************************************.  I hope this resolves your concern.

    • Initial Complaint

      Date:09/11/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam that wont stop calling me 5+ times a day from different numbers no matter how many times I block the new numbers. Before you say you got some fake consent from me regarding a window instillation, no you didnt, you never got my consent to call me, and thats just your excuse for your predatory practices.

      Business Response

      Date: 09/14/2023

      Thank you for writing.  RateMarketplace is a marketing company which helps interested consumers get in contact with companies that can help them with their request.  RateMarketplace received a Windows Replacement inquiry and direct consent to contact the phone number you provided in your complaint on 7/29/2023.  We never reached you and have no record of any request to stop calling.
      Based on your complaint we removed your information from our marketing efforts and placed your number on our internal Do Not Call list.  Should you receive additional contact, please email us at ***************************************.  I hope this resolves your concern.

    RateMarketplace is NOT a BBB Accredited Business.

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