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Business Profile

Shutters

Sunset Shutters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shutters.

Complaints

This profile includes complaints for Sunset Shutters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunset Shutters has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/6/22 we had this company (also operates under other company names; Window Pros AZ, Mesa Blinds and Shutters, ********** Shutters and Blinds, Fountain **** Blinds and Shutters,...) come to our home for custom window shutters. Al the gentleman that measured all the windows and wrote up the contract shared that it would be ***** weeks before install and a 50% deposit would be needed before they could start making the shutters. We provided them with the deposit ($2650) and here we are 21 weeks later with no shutters and no ETA on installation. I have reached out almost daily to many different numbers and *******, the installation coordinator does not provide any information or updates the two times we have spoke since I reached out on 10/10/22. At this point I believe they took our deposit and have no intention of finishing the contract. Since this has happened I have read other online reviews and this seems to be a reoccurring pattern with other customers all over the valley. They have a good front and it is easy to fall for their scam but in the end they will take your money and do not deliver on the product.

      Business Response

      Date: 01/26/2023

      We acknowledge that there was a significant delay replying to the BBB regarding this complaint from ***********

      Beginning Dec 7, 2022 we began working with the customer directly, communicating via phone and text, giving bi-weekly

      status updates for the delivery and finalization of the order.

      The order was installed on Jan 14, 2023, and the customer shared that she was very pleased with the installation and product.

      We will reach out to ********** to ask if she can send an update to the BBB regarding this complaint and will copy her on this reply.  

      Best regards,

      Window Pros

      Customer Service

      *************

       

    • Initial Complaint

      Date:10/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      contact to make window shutters for Living room. contact was made on 22nd April. 2022.contract reference # A*****. Total amount quoted was $3,315.00 ( Deposit amount was 50%of the total amount promised.) Delivery promised within 60 days or sooner.we start calling and they call back and promise delayed due to material shortage and promise delivery within nest 30 days. No action. we call no body answered the call. It has been going on for the past.3months.

      Business Response

      Date: 01/18/2023

      Hello,

       

      We acknowledge that there was a significant delay replying to the BBB regarding this complaint from *******************

      However, we did communicate directly with the consumer and his order was installed on Dec 10, 2022.  The order has been delivered

      and the customer was satisfied with the installation and product.  We will reach out to ****************** to see if he can

      send an update to the BBB regarding this complaint and will copy him on this reply. 

       

      Best regards,

    Sunset Shutters is NOT a BBB Accredited Business.

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