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Business Profile

Telecommunication Consultants

CRM Integration Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Consultants.

Complaints

This profile includes complaints for CRM Integration Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CRM Integration Systems, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/27/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We reached out to Brinks Security Headquarters, and advised that the contract *** is claiming to have with us is under CRM until July of this year. We originally had a contract which took 5 years to pay off the security equipment. During this time, there were SEVERAL times that the cameras disconnected and wouldn't work. More times than not, they just wouldn't work. The records in our account support this. Techs came out several times unable to determine the issue. As of last year, we were told the equipment was actually recalled years before, yet we were never advised of that and left with equipment that didn't work. We essentially paid for a service for five years that we did not receive. June 5, 2024, ***** ***** with CRM came out and discussed with my husband about getting us the proper equipment, or working out a refund. At some point he had my husband sign something that we are now finding out was a contract for three years of service. My signature is not on it. We have no knowledge of this contract. We sold our house and would have never started a new contract. Now we are being told we *** $800 to get out of the remaining contract, which is absurd! ***** said that his name isn't on the contracts unless he sends it to someone in error, which he has done 100 times. Now conveniently, we are getting nowhere talking to him. We no longer own the home these cameras are at, and want out of this contract we had no knowledge of. The cameras also were off two weeks for no reason this month. This company is unethical, and not only should we not be bound to whatever this electronic signature is for, we could claim reimbursement for all the years of service that never worked. We just want out of this contract with no further paid to this terrible, shady company. It has been nothing but stress over the years. The only record we have on 6/5/24 is a request for them to access our account. We have no record of any contract or signing of one. This is wrong, and unacceptable!

    CRM Integration Systems, LLC is NOT a BBB Accredited Business.

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