We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Timeshare Companies

PB Sunset Beach

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I were lured into going to a Travel Membership presentation at ************* Sunset resort on 9/17/2024. We were on vacation at its sister resort, ***************************** from 9/16/2024 to 9/20/2024 in ******************* ******. We are retired senior citizens. **** ****** was the sales agent and ***** ****** handled the membership contract. The concept is like Expedia where you book your hotel/cruise travels by paying about $10,000 in total membership fees, but bookings are subjected to availability. We were served alcoholic drinks at the presentation so my husband and I were drunk and did not have clear minds upon signing the contract. We asked **** ****** and ***** ****** if there were any customer complaints with the travel membership. Both of them said no, so we signed the contract on 9/17/2024. We put down 2 deposits: $599 for the cruise membership; and $1572 for the hotel bookings. When we returned to our hotel, we did our due diligence to check on the legitimacy of Pueblo Bonito business. We were shocked to find out over 50+ complaints were filed even at BBB that this business is fraudulent, a scam, customers paid astronimical fees for bookings that were hard to reserve due to unavailabilities. We canceled the membership on 9/17/2024 via e-mail to **** ****** and ***** ******. Due to their inaction to my requests for cancelation of the contract, we have sent several e-mails to the referenced staff. Now, ***** ******* e-mailed me on 11/22/2025 that to cancel the contract, we have to pay $4,454.00. They also billed me $8,908 for the remaining balance of the membership as a loan. We did not agree to any of these. This business is playing hard ball with us, continually evading our cancelation requests. Before a new victim fall into this scam and scheme lije us, please help us get our refund of $2,171 according to the 5-day Mexican Law to rescind contract and get our deposit refund. This people are so hard to deal with. Thanks.

PB Sunset Beach is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.