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Business Profile

Wait Staff

Andaz Scottsdale Resort & Bungalows

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stayed at andaz on Aug 17-Aug 18. The business informed me of the benefits I would be receiving given that I booked the stay via ****************' ********** and Resorts Collection program which included $100 property credit and a $60 breakfast credit. The stay was already prepaid so I anticipated no additional charges as long as I spent below the credits, which is what I did. However, after leaving the hotel, they charged me $363 with no receipt and no explanations. No credits were applied and I have now disputed this charge 3 times with **** with no resolution in sight. There is absolutely 0 transparency in the billing and they have fraudulently overcharged me and never applied the credits I was promised. This hotel is scamming their customers.

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Sep 4th, 2023 The amount of money I paid: USD ******* What the business committed to provide me: USD ****** per night, total two night for USD ****** What the nature of the dispute is: Wrong billing invoice I made the reservation through Hyatt app to book a room for two nights stay with Andaz Scottsdale Resort & Bungalows on Sep 2th, 2023. The confirmation number is #********.And I've reached out with Hyatt customer service via app to apply my award for room upgrade. The ** confirmed it applied and I will receive the room upgrade to Sonoran Cabana with no additional charges. When I checked out, I found out the room charges billed at ******* in total. I had dicussed with counter and they revised to right amount. However when I'm back to home, they still charged me the same amount without any phone call or Email notification.

Andaz Scottsdale Resort & Bungalows is NOT a BBB Accredited Business.

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