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Business Profile

Wealth Building Seminars

BBG Enterprises LLC

This business is NOT BBB Accredited.

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1

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Review Details

  • Corina I

    Date: 07/11/2025

    Ongoing Unauthorized Billing After Program Cancellation $10,714 ChargedComplaint Description:In May 2022, I enrolled in a course through Mastermind.com but was unable to attend due to a medical condition. I promptly contacted the company to cancel my participation and discontinue any billing. Despite this, Mastermind.com continued to charge my credit card for months following the cancellation.Between May 2022 and July 2024, a total of $10,714 was charged to my account without my authorization. I made multiple attempts to resolve this matter directly with their support team. In July 2024, I corresponded extensively with ******* *******, ***** *******-******** , and ******** ******* from their customer service department. I provided full documentation, including screenshots, billing statements, and a detailed history of charges. I was told the matter would be escalated and addressed. However, after one month of communication, my emails were no longer acknowledged, and I never received a resolution.Most recently, on June 29, 2025, an additional unauthorized billing attempt in amount of $423.00 was madedespite years of trying to formally cancel and dispute the charges.I have made every effort to resolve this directly and reasonably. I am now seeking BBBs assistance in urging Mastermind.com to take responsibility and issue a full refund for the total unauthorized amount of $10,714. This situation has caused significant financial distress and represents a clear failure in ethical business practices and customer service.I am requesting:A full accounting of all charges billed to my account since May ****** immediate resolution and reimbursement for the unauthorized transactionsA written statement confirming cancellation of all future billing activity

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