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Business Profile

Auto Repair

Canyon Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is Canyon Automotive repair in ********* A few months ago the alternator went out in my car. They used a substandard part and 3 months later when it failed, took it back as it was under warranty. Once they had it, it stopped working entirely. They now refuse to release car without a $1600 payment fir the problem THEY created. August 29 - Called to verify the alternator is under warranty August 29 - Dropped car off at Canyon, left the keys in the drop box August 30 - Called 8AM to ask for Alternator to be repaired with motorcraft part August 30 - Canyon said two gaskets were bad, causing oil leak onto alternator August 31 - They said the idler pulley was bad when they tested the car Sept 1 - Car not ready Sept 2 - car not ready - They reported car is broken, can't be fixed. I told them fix it or buy it Sept 6 - They told me to come get the car or they would charge parking Sept 8 - sent tow truck to pick up car - thought it was removed Sept 13 - I called them. They refuse to let car go without paying

Canyon Automotive is NOT a BBB Accredited Business.

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