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Business Profile

Musical Instrument Supplies and Accessories

The Midi Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Supplies and Accessories.

About

About This Business

This business provides music software and hardware items, keyboards, synthesizers and audio equipment and supplies.

Years in Business: 25

Business Details

BBB File Opened:
2/27/2007
Business Started:
12/17/1999
Business Started Locally:
12/17/1999
Business Incorporated:
5/12/2008
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
The Midi Store, LLC
Business Management:
Ms. Hillary Hirche, Member

Additional Contact Information

Principal Contacts
Ms. Hillary Hirche, Member
Customer Contacts
Ms. Hillary Hirche, Member
Social Media
Facebook
LinkedIn

Additional Information

Payment methods
Credit cards, PayPal, Amazon Pay
Refund and Exchange Policy
The Midi Store LLC, will refund the purchase price of unopened packagesor items that areopened and returned within 30 days of purchase. Afull refund will be granted if the product is returned with no damage(including to the original manufacturer box) and with all parts andaccessories (cables, software discs/cards etc.) included. We mayassess a restocking fee of up to 15% of the purchase price for itemswhich are returned to us damaged or incomplete. If your item was shipped free,and you refuse, cancel or return your non-defective order once it hasshipped to you, our original cost for shipping will be deducted from your refund.

Software products can only be returned if thesoftware is un-opened. Forhealth reasons items such as headphones, microphones, earbuds, earplugs,hand held recorders or similar items used in or near your mouth or earsare NOT returnable unless unopened.

Used, B stock, Demo and Refurbished gear is all fully tested and in 100% working conditionunless otherwise noted, we do our best to note any cosmetic flaws in theitem description. All USED & refurbished gear comes with a limited90daywarranty, most B stock and Demo gear comes with the originalmanufacturer warranty. We do NOT accept returns on Used, B stock, Demo or Refurbished gear. Wealso do NOT accept returns on items noted or described as "parts"(example Fatar PCB board)


Special Order; as noted in the availability sectionmeans we do not stock this item. We place a purchase order with thevendor for this item at the time you place your order with us. We do notknow if this item is in stock until we place the order with the vendor. All special orders are NON-CANCELABLE AND NON RETURNABLE once they have shipped from the vendor to us or to you.

If a product is defective,it can be returned for replacement, please contact us for instructions.If the product appears damaged in transit, please refuse toaccept it from the carrier. If shipping damage is discovered after theitem is opened, please contact us for instructions.

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