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Business Profile

Towing Company

Navapache Towing LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/01, ************************** had set us up a tow for our truck and 5th wheel as we were driving from ****** to Big Lake area, as there was an issue that occurred with our truck that was covered under warranty. They authorized Navapache Towing **** to come tow both our 5th wheel and truck. The truck driver, *****, was the one who provided the tow.They did not check their equipment prior to loading and strapping our vehicles. When we were at the campsite to drop off our 5th wheel before taking our truck to ***** ******** in ********, we heard a loud crash and bang. I asked the driver what he hit, and he stated, "I lost your truck". We had damage caused to our bumper and electrical underneath.We took our vehicle in for a quote to **************************, where our vehicle always receives it's maintenance and repairs from, and per the request of *****, the manager at Navapache, we emailed her the estimate.She stated that the owner was not satisfied with the quote from the dealership and tried to force us to go elsewhere for multiple quotes. It is our right to choose which body shop repair our truck. This claim is 100% the fault of the towing company's faulty equipment.They refuse to provide us with their insurance information so that we can file a claim and now have just started to ignore us, despite multiple attempts to contact them.

Navapache Towing LLC is NOT a BBB Accredited Business.

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