Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent me documents to sign and get notarized, stating I was owed—$ 707.51. I had to pay to get the documents notarized ($30). Once sent back, a check would be mailed to me. However, I received another letter stating to verify the past information (1993 year) with a copy of my government ID and a copy of the bankruptcy statement, tax form, or electric bill with my name on it and the address that was under bankruptcy.
  
  However, the actual amount is twice as much as the settlement group has revealed. Therefore, that was fraud and theft. Also, they took government documents and altered them for their own use to steal over seven hundred dollars from a senior citizen. It was by accident that I discovered unclaimed funds from the Texas Northern Bankruptcy Court.
  
  I was resenting considering filing for bankruptcy, but I changed my mind. This, I believe, led to the discovery of unclaimed funds and the deception to steal and commit a fraudulent act.

  Business Response

  Date: 12/13/2023

  Regarding the complaint filed by Valerie Nelson (BBB Complaint ID: 20913137), we would like to provide a detailed response to address the allegations made against our company.
  
  Firstly, we categorically deny any involvement in fraud or deceptive practices. We have never received any funds related to this case, and therefore, the accusation of theft is baseless. Our company operates with utmost integrity and has a strong commitment to ethical business practices.
  
  In the agreement signed by Ms. Nelson, it was clearly stated that she would be required to provide any additional documentation as requested by the court. However, she has failed to fulfill this obligation. Without the necessary supporting documentation, we cannot proceed with the settlement process.
  
  We would like to clarify that we have not filed any documentation with the court, nor have we altered any documents. These claims made by Ms. Nelson are completely false and without any basis. We take these allegations seriously and are prepared to provide any evidence required to refute them.
  
  Furthermore, it is important to note that Ms. Nelson has the right to directly request the funds she believes she is owed from the bankruptcy court. The unclaimed funds are still available, and she is welcome to pursue this avenue to seek resolution.
  
  We request that the Better Business Bureau thoroughly investigate this matter and consider the facts we have presented. It is crucial to ensure that false accusations are not taken lightly and that the reputation of our company is protected.
  
  We appreciate your attention to this matter.

  Customer Answer

  Date: 12/15/2023

   

  I signed papers because I thought the company was being truthful in stating I was owed $707. But when I received the form back asking for a copy of my Ident cation and proof that I had lived at the address almost thirty years ago, I got suspicions. Because the company reached out to me, therefore they should have all of that information. But upon my research, I found that the total amount was $1415.02, and the form on the court's website was the same one the recovery group had sent me. The form was asking for the exact same information; therefore, the group was falsely representing themselves.

  They never informed me of the correct amount, but only stated that I would get $707, therefore they would collect the other $700. I would never have agreed to that, yes, they are crooks, and thieves. Yes, I sign papers because I thought it was legit money for me $707, but they lied and fill out paperwork that would assign them the other $700. Why would I be knowing give over $700, that was nowhere listed, fraud and theft is what they are engaged in. And I fill like they owe me $30 for notary fees, and I would like this posted to the BBB website to warn others of their deceptions. They printed out the same form on the Courts website but doctored it up (fraud). I would have to look for papers that was 30 years old, and they asked for a copy of my government ID (fraud and deception)