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Business Profile

Commercial Electrician

Phil Stratton Electric
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Tim & Suzanne J

    Date: 04/22/2024

    We feel Stratton Electric took advantage of us. We called for them to come out for the annual tune-up of our generator. The first repair person said he didnt have a manual but hoped he had set everything correctly. It was working before he touched it, then it wasnt working. Stratton sent out 2 more repair people, and it was decided the control panel was burned out. We know it was not burned out when the first person came out because it was working perfectly. Stratton then charged us $435 for another trip charge to diagnose the problem, then another $1232 to replace the control panel. **** told us that he would come up with a fair solution. He "magnanimously" reduced the trip charge by $285. We had no choice but to have them replace the part, since my husband is a disabled veteran on oxygen. We ended up paying $500 for the tune-up and $1373 for the repair. The most ridiculous and insulting part was **** Stratton acting indignant that we think they did something to our generator. Picture taking your perfectly running car into the shop for a tune-up. When you come back its not running, but they deny all responsibility and want to charge you $1373 to diagnose and repair what they did to it. I bet the Strattons wouldnt accept that. We will not be using them in the future.

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