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Business Profile

Motor Scooters

Arizona Mobility Scooters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Arizona Mobility Scooters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arizona Mobility Scooters has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an automatic wheelchair lift with a swing arm for my vehicle on 5/24/24. It was sold as used almost like new. The item is defective and does not go all the way to the ground level to get a wheelchair on it. Took it to another mobility place and was told it looks like it has been hit. Spoke with the owner of the mobility store today 7/9/24 and was told he would not give me a refund and was told to sue ********* of the mobility store said he contacted ***** on Grand and Bell in Surprise who issued a statement saying it was working fine. Only it was not the right Uhaul. It was installed by Uhaul at ******** and Bell. It took me 3 weeks to get the right hitch from ***** to be put on my car so the power lift ramp could finally be installed.I went back to the mobility store after the hitch was finally installed to show them the lift did not work properly. The owner was on vacation and would not be back till after July 4th. The mobility store emloyees said they could not do anything till the owner got back.The mobility store owner took photos of the lift and sent them to his mechanic in *******. The mechanic said to put a threshold on the lift to make it level. That does not work and I want to return the lift for a refund as it was defective from the day I purchased it.

      Business Response

      Date: 07/10/2024

      we contacted   uhaul directly   and they state    we do not let  any  lift  instalations   out  of the store  unless   they are working  correctly,     the electric  **** worked   perfect  when  it was sold,  it worked  correctly when  it left  the uhaul  co   thus owner error   of  perhaps   backing into  something  may  have  bent   the   platform  ,  we have  been  in biz 10 years with no complaints,  ,we cannot   monitor how a   customer use  or damage  is caused  once they   utilize    there equipment, we contacted customer   and advised  of  uhauls   nationwide policy   ,as good faith  -TIMELINE doesnt  add up     -customer  bought the  lift  5/24/2924- he said    it took  him 3 weeks  to get  uhaul lift installed, say install  6/14th  2024    then,    he says  he came  into store  to  advise  of a problem  when i was out of  state        which was   june 21st    til  june  28th   so   there was   the 14th   of june   til  at least    june  21st   that he had  been  using the  lift   -if the  lift was         questionable       -wouldnt  he  have come directly from  uhaul    install   on  that very day say   june  14th   , why would  he  not notify our shop  immediately        not  waiting til at least   june  21st  or 22    2024 ? our tech returns   oct  from  out of state ,  after  mothers  burial  in ************;  at which time we  would offer a analysis of  hoe to  help the customer

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