Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2025 I put a deposit of $400.00 towards my phlebotomy course at Phlebotomy Training Specialist. The next day on April 17, 2025 I requested via email that I would like to received a refund for my $400.00 and discontinuing of the course I scheduled for June 2, 2025 (I put towards the $100.00 non-refundable deposit weeks prior to that). They send a automatic email response saying they will contact me back within 1-3 business days by the 4 business day they did not respond to my email which led me to call the main line to see what was going on. The young lady proceeds to tell me that I may not have the email which I have told her I did and she said someone will reach out to me the end of the day not before mentioning that someone already checked off my request as if they had already completed my request when in fact they did not. They sent me a message 4:26PM on April 25, 2025 asking about the confirmation of my last four of the card and mentioning I will not get the $100.00 back which is fine I read the terms and conditions thoroughly before signing so I agreed to that and I reply back with a message on the same day at 6:48PM to confirm my card information then proceeds to send another automatic email addressing that it will be another 1-3 business day now today is April 30, 2025 with no refund nor did they cancel the class either or even emailed me about working on my request. And the customer service representatives are saying their supervisors are busy in meetings all day to talk to anyone and the billing department only response via email ONLY. I would like my refund and class cancellation in a timely prompt manner which should have been properly handled a week ago not going on 2 weeks.

  Business Response

  Date: 05/06/2025

  To Whom it May Concern, 
  
  Thank you for bringing this matter to our attention. We take all concerns seriously and strive to provide timely service, transparent communication, and professional support to our students.
  After reviewing the timeline of events related to this students refund and cancellation request, we would like to clarify the sequence of communications and actions taken by our team:
  
  -We received the students cancellation and refund request via email on Sunday, April 20, 2025. As our offices are closed on weekends, the first opportunity for our team to respond was the next business day.
  -On Monday, April 21, 2025, one of our **************** Representatives responded to the student and included our ****************** in the communication to facilitate the refund.
  -The ****************** followed up with the student on April 25, 2025, requesting confirmation of the last four digits of the card used for the original payment in order to process the refund.
  -The student provided the requested confirmation later that day, and a refund of $400.00 was issued on April 30, 2025, to the original payment method.
  -As per our refund policy, the $100.00 non-refundable deposit is not eligible for a refund, and we appreciate the student acknowledging this in their complaint.
  -We apologize for any confusion caused by our automated response messages and for any delay the student experienced in receiving confirmation of their refund request.
  -Our customer service team is limited in the billing information they can provide directly due to students privacy and financial matters, which is why the ****************** handles those requests exclusively via email.
  
  We understand the importance of timely resolution and appreciate the students patience. At this time, the students class enrollment has been canceled, and the refund has been processed in full, minus the non-refundable deposit. If the student has any further questions or concerns, they are welcome to contact our **************** team directly.
  
  Sincerely,
  ****** ***

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this phlebotomy class and attended it during August of 2023. I had to deposit about $500 and then signed up for monthly payments since I could not afford the whole amount at once. I have attached down below of all the payments I have paid so far. I have not been able to find a job since I did not complete an externship that should of been done through the program. I even work at a health care facility and I still can not get a job due to not having an externships/clinical hours. I tried reaching out to this program and all I got told was I can use my instructor as a reference or to have them help with my resume, which is not what I need cause that is not the issue.

  Business Response

  Date: 03/24/2024

  Response to BBB Complaint ID#: ******** - Refund Dispute
  
  Dear Better Business Bureau Conciliation & Engagement Department,
  
  Thank you for bringing this matter to our attention regarding the complaint filed by ******* ****. We appreciate the opportunity to address the concerns raised and provide clarity on the situation.
  
  We would like to emphasize that Phlebotomy Training Specialist (PTS) does not offer externships in Arizona, as they are not mandatory for certification in Arizona. Our curriculum is designed to replicate the clinical setting in the classroom, dedicating half of the classroom hours to practical hands-on training, specifically focused on blood draws. We believe this approach provides students with essential skills and experience necessary for success in the field.
  
  Regarding ********* attendance and completion of the program, her transcripts confirm that she attended all 48 hours of the program as required. As per our refund policy outlined on pages 2-3 of the enrollment agreement, refunds are not granted once a student has attended the program and received the services outlined in the agreement. On that same enrollment agreement ******* signed and initialed on page 6, acknowledging that PTSA does not offer job placement services.
  

  We have made efforts to assist ******* in enhancing her job prospects by offering additional lab classes to improve her skills and providing resume assistance. However, ******* declined these offers, stating they were not addressing her primary concern.  We have had many students graduate our program and go on to find jobs in the phlebotomy field, we have seen that employers are looking for proof of successful blood draws which can be shown on a resume without an externship experience.
  
  We empathize with ********* situation and acknowledge the challenges she may be facing in her job search. However, based on the legally binding agreement and the services provided, we are unable to grant the requested refund.
  
  We remain committed to supporting our students in their career endeavors and encourage ******* to take advantage of the resources and services we offer to improve her job prospects.
  
  Thank you for your attention to this matter, and please do not hesitate to contact us if you require any further information or clarification.
  
  Sincerely,
  
  Heidi Samani
  Director of Student Services
  Phlebotomy Training Specialists