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Business Profile

Short Term Rentals

Superior UTV Rentals LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/06/2024, I rented a *** from Superior UTV Rentals for the day due to unavailability at my original reservation. While on the trail, we accidentally flipped the machine on its side, resulting in minor cosmetic damage. The employee assured me they would reach out with an estimate, emphasizing potential high costs only if the frame was dented or misaligned.On 01/10, *******, the owner, informed me they were getting the machine estimated. I finally received a call and messages from ******* on 01/24, providing an estimate of $3,325. However, suspicions arose as the date on the estimate was ****** out, and some details didn't align with the damages incurred during the *** flip. Notably, there was no information on the *** plate, only the machine's general name.Concerned about the high estimate, I called ******* back on 01/25. He explained that the cost was inflated due to the replacement of frame bars for scratches, but when questioned about the discarded parts, he admitted to throwing them out. Upon reviewing the initial estimate, I discovered the manipulated date (****** out) was originally 05/16/2023.In response to the discrepancies, I initiated a chargeback on my card for the $2,500 deposit. ******* had charged my credit card an extra $825, remaining balance for the estimate, which I haven't disputed yet. ******* contacted me via text and voice message on 01/27 after receiving the chargeback notification. On 1/29/2024, I called him back to discuss the chargeback, citing the outdated estimate as a concern. He promised to send the current estimate.On 1/30, I called ******* again for the correct estimate, but suspicions persisted. During our conversation, he revealed his ownership of Superior UTV Rentals but failed to disclose his that he's owner of the estimating company, ******* Powersports Apache Junctiona potential conflict of interest. I'm contemplating whether to file a police report for fraud or if BBB can help resolve the situation.

    Business Response

    Date: 03/05/2024

    hopefully the files went through,

    we attached the damage estimates, the contract and pics of the damages.

    ******* rented our offroad vehicle,  flipped it in the desert, and cancelled his credit card to pay for the damages.  they were 4900$

    we had the estimate done at a dealership, that i don't own or work at.

     

     

     

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