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Business Profile

Fabric Labels

Beacon Fabric and Notions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Labels.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two online orders totaling about $21 a few days apart (March and April). The orders were for two different fabric products, labeled differently on their site and with different product numbers. I received the same fabric in both shipments. Their website promises 24-hour email responses for questions like these and I have been waiting for several days now. ****** is showing their business is temporarily closed, their phone line is disconnected, and there are multiple reviews of people experiencing similar problems. Im seeking a refund and speedy resolution to my order issue, as Im a student using the fabric for a project and both the time and cost involved are valuable to me. Im not confident that I will get a response.

  • Initial Complaint

    Date:08/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered fabric on August ****** received confirmation of order they charged my card. I have tried emailing several times on status with no response. Their phone numbers do not work.

  • Initial Complaint

    Date:02/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered flag fabric online paid with credit card they billed my card no fabric They do not respond to emails, and they have no phone number to reach out to them. We sent them two phone numbers no response prefers to get fabric they owe us

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 110 yards of fabric on August 16 2023 from Beacon Fabric and Notions. Order number **** in the amount of $791.65. My **** card ending in **** was charged the $791.65 on August 17 2023. To date, January 15 **************************************** a refund. I have tried calling the only numbers I could find for this company, ************* found on BBB] and ************* found on yelp] could not get through on either number. Have sent numerous emails to the company at ******************************************************* have never received a response from the company.

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase with a total amount of $59.96. My credit card was charged and I received a confirmation of the order. I never received a shipping notice and never received the goods. I filed several inquiries with them and never received a reply. I disputed the charges with my credit card company, and Beacon provided them with information on the order but no information on the shipping method or a tracking number For some reason ********* accepted this as proof of shipment and added the charge back onto my account. I filed another dispute and am trying to warn others of this crooked establishment.

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15, 2023 I paid $ ***** for an order that remains unfulfilled. I have received no response to repeated attempts at contact.

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 5/25/2023 (Online purchase via website *********************************************************)Beacon ******************************************** ************************************************************************** ****************************************************** 6 yards of fabric on Order #**** Subtotal $46.44 + Shipping $9.99 for total of $56.43. Charged and paid by credit card ending ****. I received an order/purchase confirmation by email from ******************************************************. However, there has been no further communication (e.g. shipping notice) and the purchase has not arrived. Email inquiry sent to ****************************************************** have gone unanswered. A phone number is not available. From the store website:"Shipping Policy Orders are taken off the website, at 8 AM Eastern Standard Time, each day that we are open. The customer receives an acknowledgement of the order. If the merchandise cannot be shipped that day, then the customer is notified by phone or e mail."

  • Initial Complaint

    Date:05/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered fabric on 4/12/2023, which was confirmed the same day. My credit card was billed the same day also. I've never received the order, and I've tried numerous times to contact them through email without any response. The telephone number given is not in use. It appears that this company has multiple locations in *****************, but I see there are numerous identical complaints to mine at several locations. The specific location I had ordered from was in **.

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order date: 02/19/2023 Paid $216.79 Curtain rings Never recieved product nor a proper communication response from company. No, have tried contacting them several times over email and calls. (number doesn't work, not in service)Order # ****

Beacon Fabric and Notions is NOT a BBB Accredited Business.

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