We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fiber Optics

Wyyerd Connect LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Wyyerd Connect LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wyyerd Connect LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** Wyyerd Fiber was knocking at my door in the morning and my neighbor asked who they were and said they were a handyman and notified me which I thought was weird because I never contacted a handyman to fix anything at my apartment. I got home around 9 am and left around 11:30 AM no one came back to knock. I get another call around 1 pm saying a guy is knocking at my door and window again but this time she got a picture of the work *** he came from (see picture). He told my neighbor he needed to access my backyard to do wiring but I wasn't home to unlock the lock for him. Then I come home at 9 PM to see my backyard gate broken and knocked down where anyone who passes through my alley to see that it is open and they can enter. My personal belongings exposed because this internet company decided to break down my backyard gate and damaged it. I noticed they left the cabinet door open with the meters and wiring so that my fence wont fully fall back. They broke down my fence to my backyard to be left hanging by the lock. Now Im supposed to pay $400 to fix my fence when they could've just hopped over or used a ladder? This is ***dalism, property damage. I have opened my backyard for this internet company whenever they needed to when they first started a few months ago in 2023. They came today with no notice to me nor my property manager, they just came knocking at my door expecting someone will be home to give them access. Since they install wirings on buildings youd think that they would use their tall ladder to get over rather than breaking down a fence. Or better yet just breaking a $10 lock instead of breaking down a fence that is at most $400 to fix.

    Wyyerd Connect LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.