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Business Profile

Health Club

Knockout Fitness
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Knockout Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 6th I called to cancel my account. I was instructed to send an email. I immediately sent the email. I was then charged for the months of September and October. I called the company and they said they did not receive my email. I then resent the original email so that there was proof of the original date. In the email I said I should be reimbursed for the two months. They were not willing to do that. So i reached out to my bank to be reimbursed. They paid me for the month of October. Now I'm being told that I owe the gym for past due fees and am being threatened with collections. I don't want to pay for something I cannot attend after I canceled months ago. I cannot go to collections, as my job will not allow it. Please help

      Business Response

      Date: 01/02/2023

      ************ just needs to ************* on her signed contract.  She has been extremely aggressive with her demands, when she has not lived up to her signed contract.  She claimed to send an email with her cancellation request that was never received.  When we simply asked her to resend the email showing the original date that the email was sent, she refused.  If she can just send the email that she claims she sent, as all emails are time and date stamped we will happily remove any unpaid balance.  If she cannot provide this cancellation email, she will remain in collections, as she has an outstanding balance on her contract.

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