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Business Profile

Internet Services

Arizona Gun Leather

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them back in February 2024 charged it to my credit card they took the funds, but never did send the product tried reaching out several times by text email and no return phone calls. Now here it is September 4, 2004 and nothing

  • Initial Complaint

    Date:03/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had made two orders in November 21 and have been trying to call and email and no response from this company Need to get my refund

  • Initial Complaint

    Date:03/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered pistol holster from Arizona gun leather 9/21/2023 (order# ****). They have not sent me the holster, they have not returned ANY emails, texts, and calls. They just took my money and ran. I have been reading reviews as of late and this company should be shut down. these guys are crooks!

  • Initial Complaint

    Date:02/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order 9/25/2023, they took the money from my account and now they wont return phone calls, emails, text messages or ******** messenger. Never send me the holster I ordered or wont refund my money.

  • Initial Complaint

    Date:12/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a holster from them on August 03, 2023 and I still havent received my order! Tried contacting them several times with no response. I was finally contacted by email from them stating that they are running behind in their orders. I still havent received my order and I tried contacting them again with no luck.

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a gun holster and have not received it.

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a holster from them in January of 2023. I did not receive it until March of 2023. When I did receive it I found that it does not fit so I contacted them and asked for a refund. They said to return it and they would give me a refund. I shipped it back and they had it for a month and after several messages they said they had it and would issue a refund as soon as possible. That was two weeks ago and now they are ignoring all my messages. I spent $74.68 on the holster and just want my refund.

  • Initial Complaint

    Date:01/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a gun holster on May 22, 2022 from *************************************. Order number is ****. The holster was delivered on June 13th, 2022. Upon arrival I noticed the holster did not fit at all for the gun it was purchased for. On the same day of delivery of June 13th, I sent an email to ********************************** along with pictures and an explanation of the issue. I received no initial response and sent a follow-up email on June 22nd. On June 23rd I received a response from *** at ******************** *** apologized and indicated they would ship a replacement holster within a week and to let them know if that works for me. I replied on June 23rd indicating that would be fine. I have yet to receive the replacement holster as *** initially promised on June 23rd. I sent follow-up emails on July 22nd, August 5th, October 18th, December 29th, and most recently on January 2nd, 2023. Not a single response since the initial email from ***. I have sent emails to the following email addresses: **********************************, ********************************* ******************** **************************************** preference is to still receive the replacement, but if that is not possible, I would like to seek a full refund to my credit card.

Arizona Gun Leather is NOT a BBB Accredited Business.

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