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Business Profile

Training Programs

GSD Mode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for one year of coaching with this company. After the year had ended, I requested that my account be terminated and I not renew the contract and not be charged again. Their customer service representative confirmed it was cancelled, however she signed me up for their alumni program against my wishes and continues charging my credit card every month. They are impossible to get in touch with for any customer service issues, so this is an ongoing issue that has not been resolved.

    Business Response

    Date: 08/02/2022

    To Whom It May ******************* style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
    My name is ***********************, the Owner/Operator of GSD Mode & I received your letter yesterday (8/1/2022) in regards to this customer complaint. I wanted to let you know that the issue has been resolved, the ********************** has been refunded the requested 4 months of monthly alumni payments (totaling $396) and ****** has also been notified of the refund. Let me know if there is anything further you need and I greatly appreciate all your help!

    Sincerely,

    ***********************, Coach/Mentor/Realtor/Entrepreneur

GSD Mode is NOT a BBB Accredited Business.

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