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Business Profile

Transmission

On the Go Transmissions and Auto Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought a VW Passat 2006 to the shop. They told us what parts to buy in order to have the car fixed.We bought new parts. We paid **** dollars and the transmission wasn't running! Were told that they don't know why isn't shifting.Got proof of everything. I am 58 years old man, not talking B's.

    Business Response

    Date: 12/04/2023

    This vehicle was brought in by a employee of one of our part suppliers, *************************. He said that he believed that there was an issue with the transmission, and we confirmed that the transmissions was not functional. We recommended removing the transmission for inspection so that we could determine parts and pricing for a transmission rebuild. The customer declined our offer because he wanted to purchase his own transmission and parts to try to save money. We explained that we usually don't use customer supplied parts but because of our relationship with his employer we would do this for him as a favor. We also explained that we do not warranty parts that are provided by the customer. We gave him a labor only quote of $1,486.48 to remove his old transmission and install the valve body and transmission he provided. When he brought the transmission to us to install, we checked it out and noticed that the code was different. We told him it was not compatible with his vehicle and it may not work. He told us that he did research online and that this would work and he wanted us to install it. Once it was installed, it did not work. We offered to start over and rebuild his existing transmission but he declined. Due to our policy of not providing a ******************* supplied parts, he is not *********** a refund.  

On the Go Transmissions and Auto Repair is BBB Accredited.

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