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Business Profile

Window Shades

Exquisite Blinds Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Shades.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought window treatments from this company because they stated life time warranty but you actually get a sub par replacement. Their customer service has been terrible, it took weeks to get a replacement which the original didnt work correctly from day one and we reported but after the blind on the sliding glass completely broke **** came telling she needed to order number which was not on the any other the paperwork, so she sent her husband **** to obtain. Again it took weeks, I kept following up to be told ( I brought you a new blind out my credits and you should be thankful ) , then the day of installation its not our original blind ( it looks terrible) I questioned **** and she told me 7 years later you are not going to get the original blind. I advised her good customer service would have been proactive advised me of such , showed me my options prior to placing the order and maybe I would have upgraded and their company would have made money off of this , but to blindly be given poor quality is not right . I also question the not matching valance installed and per **** he states your husband said to just place the old on. I questioned my husband he states he was not asked . **** was a chatting about everything but the installation. So I questioned **** to bring back the new valance that came with the new blind to be told its gone in the trash ! Also he told no more warranties and if they have come back they will a $100 trip charge going forward , also he told go buy a new valance elsewhere. So buyer beware if you need life time warranty blinds research carefully. We have referred many people this company but we are letting those referrals know that if you need service or repairs its a completely different story.

Exquisite Blinds Co. is NOT a BBB Accredited Business.

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