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Business Profile

Auto Customizations

Rudd Performance Motorsports LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a stage 2 camshaft kit from **** performance on 18/19/22, they installed it and everything went well until recently it started ticking. They told me on the day of purchase there would be a warranty on it. I tried calling them but they have moved shops. I tried emailing but no response.

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an exhaust for a ****** Rmax April 2022 . Waited a month before contacting and was told they are moving shops have some patience so I did. Since then still have not received the item . No updates, no communication . The phone number on his website does not receive calls . Sent emails and messages through their website no reply . At this time Im seeking a full refund .

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a muffler for my 22 rmax in march 2023 at the cost of ****** as of 7/25/23 i have yet to recieve the product i have ordered. i have sent an email and called numerus times and *** the phone number associated with the business is no longer taking calls.

  • Initial Complaint

    Date:07/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/17 we ordered products from **** Performance and we were told it would be here in **** business da6ys. After about 3 weeks we called the business and the person who answered said they'd have it out within a month. Understandable for some circumstances but now it is impossible to resolve. They no longer have phones, email or anything reaching them. No explanations on what to expect for a resolution and it isn't just a few dollars spent.

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had tried to email a number of times about getting my tune for my car that I have already paid for which is $600.00 and I have gotten no response. I would like to get my money back because this is very unprofessional for a business to do this and I dont want nothing from them now. Now they have moved to *********** and have a new phone number ************ but I dont have a current address on them. This transaction was made on 12-12-22.

    Business Response

    Date: 06/23/2023

    A refund has been issued and customer has since cashed said refund check. 

    Customer Answer

    Date: 06/23/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ************

     

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 01/13/2022 Cost: $5208.70 Unfortunately the manufacturer does not want to send me the remaining parts to complete the autopart kit I have bought and the company that sold their says they are not caring enough to send it to me.Attached are the billing statements from the part and a screenshot of me speaking with the company that sold their part. The other person is a representative of ******************************* which used to sell the auto part kit I have bought and he states the manufacturer does not seem to care to send me the remaining part. **** Performance is the manufacturer that needs to send me the remaining part however I do not believe they will as I have been waiting months for it.

    Business Response

    Date: 08/27/2022

    Please find your tracking number here **** 9461211202557964558147

    All communication for this order will be through the selling dealer not direct with us the manufacture.

    Contact ***** Performance for any further information or questions as they are your selling dealer. 

Rudd Performance Motorsports LLC is NOT a BBB Accredited Business.

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