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Business Profile

BBQ Supplies

BBQ Island

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in BBQ Supplies.

Complaints

This profile includes complaints for BBQ Island's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BBQ Island has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • BBQ Island

      8425 S. Emerald Drive Tempe, AZ 85284

    • BBQ Island

      14987 N Northsight Blvd Scottsdale, AZ 85260-2601

    • BBQ Island

      8155 W Bell Rd Ste 111 Peoria, AZ 85382-3898

    • BBQ Island

      4630 E Ray Rd Gilbert, AZ 85296-8483

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Memphis grill, elite pro from BBQ Island through Outside Living Concepts who did the build out and install. ***************** has never worked. And neither outside living concepts or barbecue island will stand behind the product. I have contacted both businesses and neither are willing to remedy the situation, even though it has been less than 90 days since the install.

      Business Response

      Date: 12/09/2022

      to whom it may concern, this was a manufacturer warranty issue and the manufacturer ******* handles these directly, as of 12/9/2022, customer was working directly with ******* local rep to diagnose if its a power supply issue or user error in which they remotely diagnose and fix the issue. We at bbq island were contacted about initial issue but we have to refer this one to ******* to handle issues directly as they are typically diagnosed and serviced remotely as they are wifi controlled and can be logged into and fixed.  BBQ Island only sells the product, we do not service or install grills, as this is handled directly by the manufacturer. or installed by customer contractor.  If for some reason the manufacturer ******* grills determines it needs to be replaced they will send out a new one but 99 out of *********************************** user error.  Any questions, please contact us at **********

      Customer Answer

      Date: 12/09/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, ********************** has not provided any resolution as of yet.  I will wait for the Memphis Grills to respond, if it does, I will consider this complaint resolved.

      Regards,

      *********************

       

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